Justine Aston
Phoenix
Summary
Customer Service Specialist and Sales Associate with over 10 years of extensive expertise in cultivating customer relationships and driving sales through effective upselling and product knowledge. Demonstrates strong interpersonal and communication skills, leveraging teamwork and time management to enhance customer satisfaction and operational efficiency. Committed to fostering a positive and engaging customer experience while continuously seeking innovative solutions to meet client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Elephante
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server/Bartender
Postino Wine Cafe
06.2021 - 12.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Kept track of event finances, initial deposits, due payments and final balances.
Insurance Agent
Bankers Life Insurance
03.2023 - 09.2023
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Sales Marketer
Farmers Market Insurance
07.2020 - 06.2021
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
- Handled outbound sales calls daily to connect with cold and warm leads to promote offers.
- Demonstrated initiative by persistently prospecting, networking and promoting business.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
Cocktail Server
Toca Madera
01.2020 - 06.2021
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Buck &Rider
12.2015 - 01.2020
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Education
Completed Coursework Towards Media Arts -
Arizona Western College
Yuma, AZ2011
Skills
- Self-motivated with strong interpersonal skills
- Strong communications skills
- Team player who works very well with others
- Very good with time management
- Detail-oriented
- Relationship development
- Complaint resolution
- Sales and marketing
Certification
Life and Health Insurance Producer licensed in Arizona and Nebraska and Colorado
Timeline
Server
Elephante
10.2024 - Current
Insurance Agent
Bankers Life Insurance
03.2023 - 09.2023
Server/Bartender
Postino Wine Cafe
06.2021 - 12.2024
Sales Marketer
Farmers Market Insurance
07.2020 - 06.2021
Cocktail Server
Toca Madera
01.2020 - 06.2021
Server
Buck &Rider
12.2015 - 01.2020
Completed Coursework Towards Media Arts -
Arizona Western College
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