JUSTINE CARDONE
Phoenix
Summary
Accomplished and results-driven Account Manager with over four years of progressive experience in healthcare recruitment and staffing, having been promoted in every role. Expertly manage 10+ client accounts and oversee 150+ external staff members while also handling the internal Managed Service Provider (MSP) for recruitment operations. Skilled in optimizing recruitment processes, driving efficiency, and ensuring seamless alignment between clients and staffing needs. Adept at managing both client relationships and internal processes, with a focus on exceeding expectations and delivering high-quality solutions. Known for strong communication, organizational skills, and a deep understanding of industry compliance, making me a trusted partner in achieving client and organizational goals.
Overview
6
6
years of professional experience
Work History
Account Manager
TRUSTED TALENT
10.2021 - Current
- Developed and maintained strong relationships with clients
- Collaborated with recruitment teams to create tailored staffing solutions, successfully filling client job openings within designated time frames
- Analyzed client needs and industry trends to provide strategic insights, enhancing service delivery and client satisfaction
- Managed a portfolio of 10+ accounts with 100+ external staff, ensuring effective communication and timely resolution of any issues
- Utilized CRM software to track client interactions and manage account progress
- Selected from a large candidate pool to manage internal MSP accounts, assisting in increasing revenue and retaining quality healthcare clients
Strategic Healthcare Recruiter
TRUSTED TALENT
10.2021 - 09.2024
- Maintained a book of business of healthcare professionals and acted as their point of contact for all communication with our external clients and internal organization
- Employed exceptional customer service that contributed to the success of my candidate’s contracts through their completion
- Assisted senior management in creation of company's Strategic Plan as a Strategic Priority leader, responsible for documenting and reporting data and roadblocks associated with assigned strategic capabilities
- Trained new employees through shadowing, 1:1 support, and role playing.
- Coordinated with account management, business development, and compliance teams to prepare candidates for their employment, and resolve unusual issues or problems
- Consistently achieved weekly and monthly KPIs, measuring job performance
- Participated in marketing efforts to attract new candidates
- Built and maintained network of candidates that brought in $80,000 weekly revenue consistently
- Employee of the Month – April 2022 and July 2023
- Participated in industry conferences or seminars related to healthcare staffing solutions
Graduate Assistant: Faculty Development Office
NIAGARA UNIVERSITY
02.2020 - 05.2021
- Monitored Social Media Accounts and University Webpage for Faculty Development Office
- Assisted Faculty Development Coordinator in Technology trainings for teachers and staff
- Compiled Data and created readable reports for faculty members
Intern
HORIZON HEALTH SERVICES
01.2019 - 05.2019
- Assisted Care Coordinator on client meetings and billable notes
- Collaborated with other interns and acted as the project leader for a community resource Excel project
- Researched and compiled contact information for health care providers and identified those that accept Medicaid; information was available for clients
- Demonstrated ability to take initiative and work independently on assigned projects
- Presented research findings and project updates clearly and concisely to team members
Education
Master of Business Administration (MBA) - Strategic Marketing
NIAGARA UNIVERSITY
Lewiston, NY05.2021
B.S - Health Policy and Administration, Minor in Diversity and Inclusion
THE PENNSYLVANIA STATE UNIVERSITY
University Park, PA12.2019
Skills
- Microsoft Word, Excel, PowerPoint, and Outlook
- Tableau
- Salesforce CRM
- IMovie
- Adobe Acrobat
- Contract negotiation
- Account management
- Customer service
- Client relations
- Teamwork and collaboration
Timeline
Account Manager
TRUSTED TALENT
10.2021 - Current
Strategic Healthcare Recruiter
TRUSTED TALENT
10.2021 - 09.2024
Graduate Assistant: Faculty Development Office
NIAGARA UNIVERSITY
02.2020 - 05.2021
Intern
HORIZON HEALTH SERVICES
01.2019 - 05.2019
Master of Business Administration (MBA) - Strategic Marketing
NIAGARA UNIVERSITY
B.S - Health Policy and Administration, Minor in Diversity and Inclusion
THE PENNSYLVANIA STATE UNIVERSITY
Similar Profiles
CALEB BAIRDCALEB BAIRD
Senior Developer at Trusted TalentSenior Developer at Trusted Talent
Sabrina MimsSabrina Mims
Senior Talent Acquisition Lead at Trusted Space, SR Geospatial Talent Acquisition LeadSenior Talent Acquisition Lead at Trusted Space, SR Geospatial Talent Acquisition Lead
Luke MitchellLuke Mitchell
BUSINESS DEVELOPMENT REPRESENTATIVE at Messina Talent Advisors / Lab Talent AdvisorsBUSINESS DEVELOPMENT REPRESENTATIVE at Messina Talent Advisors / Lab Talent Advisors
Jason MeyersJason Meyers
Sr. Lead/Strategic Customer Success Manager at UberallSr. Lead/Strategic Customer Success Manager at Uberall
Lilly PrescottLilly Prescott
Senior Sales Specialist at The Reynolds and Reynolds CompanySenior Sales Specialist at The Reynolds and Reynolds Company