Justine Matthews
Tucson
Summary
Detail-oriented phlebotomist with strong customer service skills and a commitment to HIPAA compliance. Experienced in blood collection and patient documentation, ensuring safety and quality in every procedure.
Overview
4
4
years of professional experience
Work History
Phlebotomist/Process Technician
CSL Plasma
Tucson
03.2026 - Current
- Assisted donors with pre-donation questions and provided clear instructions.
- Maintained cleanliness and organization of the phlebotomy area at all times.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Documented patient information into electronic medical records system.
Termite Inspector
Budget pest control
Tucson
10.2024 - 03.2026
- Conducted thorough inspections for termite activity in residential and commercial properties.
- Identified various species of subterranean termites by visual inspection.
- Communicated effectively with customers, addressing concerns and providing clear solutions.
- Documented findings and prepared detailed reports for clients and management review.
- Assessed the severity of pest infestations to determine the best course of action for eradication.
- Educated clients on preventative measures and the importance of sanitation to reduce future pest problems.
Termite Manager
Truebug pest solutions
Tucson
03.2023 - 08.2024
- Led team in pest control operations and scheduling, ensuring timely and effective service delivery for residential clients.
- Developed and implemented effective pest management strategies for diverse clients.
- Trained staff on safety protocols and pest control techniques to ensure compliance.
- Managed inventory of pest control products and equipment for efficient use.
- Resolved customer inquiries and complaints through effective communication, enhancing client satisfaction and trust. and complaints with effective communication strategies
- Coordinated cross-departmental projects to ensure timely and successful completion.
Installer
FRP construction
Tucson
08.2022 - 01.2023
- Utilized hand tools and power tools for precise cutting and fitting of materials.
- Collaborated with team members to ensure efficient installation processes and workflows.
- Maintained a clean and organized work environment during installation projects.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
Education
Phlebotomy Certificate -
Bryan University
Tempe, AZ12-2025
High School Diploma -
Graduation Alliance
Tucson, AZ12-2024
CCMA - Medical Assisting
Bryan University
Tempe, AZ07-2026
Skills
- Blood collection
- Venipuncture techniques
- Order of draw
- Butterfly needle technique
- Patient documentation
- HIPAA compliance
- Patient verification
- Proper labeling
- Records management
- Safety protocols
- Team collaboration
- Customer service
- Writing skills
- Task prioritization
- Medical terminology
Timeline
Phlebotomist/Process Technician
CSL Plasma
03.2026 - Current
Termite Inspector
Budget pest control
10.2024 - 03.2026
Termite Manager
Truebug pest solutions
03.2023 - 08.2024
Installer
FRP construction
08.2022 - 01.2023
Phlebotomy Certificate -
Bryan University
High School Diploma -
Graduation Alliance
CCMA - Medical Assisting
Bryan University