Kacey Dodson
Chandler
Summary
Dynamic and reliable sales associate with proven expertise in customer service and cash handling at As You Wish Pottery. Skilled in building rapport with customers and enhancing their experience, while effectively managing transactions and maintaining store organization. Recognized for problem-solving abilities and a commitment to teamwork in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
As You Wish Pottery
05.2023 - 12.2024
- Organized merchandise and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained safe working conditions by conducting regular inspections of the kiln equipment and surrounding area.
Front of House Employee
Chino Bandido
02.2020 - 04.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Managed phone lines, taking phone and online orders, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
Target
10.2016 - 11.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2017
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Cleaning techniques (sanitizing, organization)
- Reliable and punctual (time management)
- Stocking and replenishing (retail floor, front of house)
- Cash handling, cash register operation, POS system operation
- Phone etiquette
- Shipment processing
- Safe food handling
- Open-close procedures
Timeline
Sales Associate
As You Wish Pottery
05.2023 - 12.2024
Front of House Employee
Chino Bandido
02.2020 - 04.2023
Cashier
Target
10.2016 - 11.2016
High School Diploma -
Mountain Ridge High School
Similar Profiles
Emmalee ScleaseEmmalee Sclease
Supervisor at As You Wish PotterySupervisor at As You Wish Pottery
Debra DownsDebra Downs
Customer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West ElmCustomer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
JOSHUA PLACERJOSHUA PLACER
Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)