Kacey Elam
Phoenix,AZ
Summary
Hospitality leader with 6+ years of progressive experience in restaurant operations, team development, luxury events, and guest experience management. Proven ability to lead high-performing teams, train and mentor staff, manage inventory and beverage programs, and deliver exceptional hospitality in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Restaurant Manager | Lead Bartender | Trainer | Shift Leader
Postino Winecafé
Phoenix
11.2019 - Current
- Oversee daily restaurant operations, guest experience, and service execution.
- Lead hiring, onboarding, coaching, and development of front-of-house teams.
- Manage inventory, ordering, receiving, and cost-control initiatives.
- Educate staff on beverage and culinary programs, wine, beer, spirits, and service standards.
- Monitor labor, staffing, and floor operations in a high-volume environment.
- Resolve guest concerns and foster long-term guest relationships.
- Promoted through multiple positions into restaurant leadership.
- Successfully drove new product lines to increase annual profits by of store by 22%
Bartender
Lauren Allen Culinary Events
Phoenix
01.2025 - Current
- Execute luxury wedding, corporate, and private event bar programs.
- Manage bar setup, breakdown, inventory organization, and event logistics.
- Create and batch craft cocktails while maintaining consistency and quality.
- Partner with culinary and event teams to deliver exceptional guest experiences.
- Collaborated with event planners to customize bar setups, aligning with overall event aesthetics and requirements.
Lead Bartender / Server
Sandfish Sushi & Whiskey
01.2024 - Current
- Lead bar operations and maintain extensive whiskey, sake, wine, and cocktail knowledge.
- Develop seasonal cocktails and support staff education.
- Deliver elevated guest experiences through personalized hospitality.
Internal Operations Manager / Bartender
The Duce
01.2021 - 01.2022
- Coordinated events, vendor relationships, scheduling, SOPs, and staff training.
- Managed high-volume craft cocktail service and operational execution.
Education
Scottsdale Community College
Diploma - undefined
Metropolitan Arts Institute
01-2015
Skills
- Restaurant Leadership
- Team Development
- Staff Training
- Inventory Management
- Beverage Programs
- Guest Engagement
- Event Operations
- Craft Cocktail Development
- Wine & Spirits Expertise
- Labor Management
- Hospitality Operations
Timeline
Bartender
Lauren Allen Culinary Events
01.2025 - Current
Lead Bartender / Server
Sandfish Sushi & Whiskey
01.2024 - Current
Internal Operations Manager / Bartender
The Duce
01.2021 - 01.2022
Restaurant Manager | Lead Bartender | Trainer | Shift Leader
Postino Winecafé
11.2019 - Current
Diploma - undefined
Metropolitan Arts Institute
Scottsdale Community College