Kacey Klink
Flagstaff
Summary
I am currently living in Flagstaff and attending Northern Arizona University, at the university I am studying criminal justice/criminology. I have worked with the Olive Garden for about three years now, I have worked as a hostess for all of those three years and one year as a To-go specialist. I am always up to learn more and grow with any opportunity that shows itself to me, I am a very loyal person as can be seen for me staying with one job.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Olive Garden Restaurant
13379 W Grand Ave, Surprise Az
01.2023 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers and kitchen staff to ensure efficient service delivery.
- Trained new host staff on customer service protocols and operational procedures.
- Implemented strategies for improving wait times during peak hours, enhancing efficiency.
- Answered customer questions about hours, seating, and menu information.
To-Go Specialist
Olive Garden Restaurant
13379 W Grand Ave, Surprise Az
01.2023 - Current
- Coordinated efficient order preparation for takeout services, ensuring timely delivery to customers.
- Trained new staff on menu items and proper handling of to-go orders, enhancing team performance.
- Streamlined packaging processes to improve accuracy and reduce wait times for guests picking up orders.
- Managed inventory levels of to-go supplies, ensuring availability and minimizing waste during peak hours.
- Collaborated with kitchen staff to refine menu offerings based on customer preferences and seasonal trends.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Education
High School Diploma -
Centennial High School
Peoria, AZSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Complex Problem-solving
- Handling complaints
- Relationship building
Timeline
Restaurant Hostess
Olive Garden Restaurant
01.2023 - Current
To-Go Specialist
Olive Garden Restaurant
01.2023 - Current
High School Diploma -
Centennial High School