Kachae Burks
Buckeye
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at Spectrum. Excelled in problem-solving and active listening, significantly improving client loyalty. Skilled in Microsoft Excel and providing emotional support, adept at fostering positive relationships. Achieved notable reduction in package damage rates at Fed Ex Ground through meticulous adherence to safety protocols.
Overview
8
8
years of professional experience
Work History
Machine Operator
Midway Staffing
02.2025 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Amazon Warehouse Worker
Amazon
04.2024 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier Team Lead
Circle K
01.2024 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
Package Handler
Fed Ex Ground
06.2023 - 01.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Reduced damage rates for packages through careful handling and adherence to safety protocols
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
Caregiver
Unity Senior Living
12.2019 - 05.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health
CUSTOMER SERVICE Representative
Spectrum
01.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
General Studies -
Milwaukee Area Technical College
06.2021
HIGH SCHOOL Diploma -
West Aurora High School
06.2015
Skills
- Activities of Daily Living
- Housekeeping
- Emotional Support
- Transportation Services
- Warehouse Safety
- Packaging
- Order picking and processing
- Shipment Tracking
- OSHA compliant
- Problem-Solving
- Customer Service
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Conflict Resolution
Timeline
Machine Operator
Midway Staffing
02.2025 - Current
Amazon Warehouse Worker
Amazon
04.2024 - 12.2024
Cashier Team Lead
Circle K
01.2024 - 03.2024
Package Handler
Fed Ex Ground
06.2023 - 01.2024
Caregiver
Unity Senior Living
12.2019 - 05.2023
CUSTOMER SERVICE Representative
Spectrum
01.2017 - 11.2019
HIGH SCHOOL Diploma -
West Aurora High School
General Studies -
Milwaukee Area Technical College
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