Kaden Jan
Tucson
Summary
Dedicated customer service representative with strengths in conflict resolution, active listening, and problem solving, ensuring high customer satisfaction and loyalty.
Proficient customer service professional skilled in managing high-stress situations and training staff. Known for effective problem resolution and building strong customer relationships, contributing to enhanced brand loyalty.
Results-oriented professional with a solid background in customer service and conflict resolution. Expertise in critical thinking and active listening has consistently improved customer experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Tucson, AZ
10.2024 - Current
- Provided exceptional customer support, resolving inquiries and issues effectively.
- Assisted customers in selecting appropriate moving equipment and supplies to meet their needs.
- Managed rental transactions efficiently using U-Haul's proprietary software systems.
- Educated customers on proper equipment usage and safety protocols to ensure successful moves.
- Handled customer complaints with professionalism, ensuring satisfaction and loyalty to brand.
- Trained new staff on operational procedures and customer service best practices for consistency.
Correctional Officer
Aramark
Tucson
02.2025 - 10.2025
- I ran inmate crews of 30 to cook for 3000-4000 inmates
- Maintained and logged temps and food readiness.
- Documented incidents and wrote reports to maintain accurate records for management review.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Developed safety protocols that improved overall facility operations and reduced incidents.
Customer Service Representative
Pilot Travel Centers
Tucson
03.2023 - 04.2024
- Collaborated with team members to maintain organized inventory and streamline operations.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pantano High School
Tucson, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
Timeline
Correctional Officer
Aramark
02.2025 - 10.2025
Customer Service Representative
Uhaul Moving And Storage
10.2024 - Current
Customer Service Representative
Pilot Travel Centers
03.2023 - 04.2024
High School Diploma -
Pantano High School