Kadijah Johnson
Phoenix,AZ
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
13
13
years of professional experience
Work History
Team Manager
Alight Solutions
02.2025 - Current
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed training programs to improve team performance and knowledge retention for 4-8 Health Pros.
- Implemented process improvements that reduced turnaround times for client requests.
- Facilitated strategic planning sessions to align team objectives with organizational goals.
- Fostered a collaborative environment, encouraging innovation and problem-solving among team members.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
Senior Associate Consultant
Alight Solutions
04.2022 - 02.2025
- Train, coach, and develop anywhere from 2-6 Health Pros to become high performers and key business contributors. In addition to acting as connectors, demonstrators, developers, and creators, within the Health Navigation Consulting Department, you are also positioned to support daily operational planning and problem-solving so that aligned Health Pro teams satisfy performance and production expectations.
- Manages daily workflow, tracks performance metrics and provides input on goals for Health Pros
- Serves as communication link between Health Pros and leadership, utilizing reports and analysis as well as observation to share team’s performance, challenges, and ongoing action plans for development.
- Monitors attendance, scheduling, case management queues and telephony adherence
- Manages performance and career progression of team of Health Pro Consultants
- Assesses gaps and areas of opportunity to improve client delivery through coaching and training
- May participate in client meetings to provide perspective and share delivery results
- Health Pro Consultant Responsibilities
- 800-513-1667
Health Pro Consultant
Alight Solutions
10.2019 - 04.2022
- Patient advocacy
- Answering phones answering 15-20 calls per day to be meeting the expectation of 85% availability, assisting family members, and conducting research for prior medical records and account folders
- Verify all patient information and insurance details
- Explain various forms such as patient rights, medical releases, and insurance
- 800-513-1667
Registration Clerk
Delta Health Center
08.2018 - 09.2019
- Interviewing incoming patients prior to admission to gather demographic, insurance and emergency information
- Instruct and counsel patients and their families on insurance and financial options available
- Additional duties may include collecting copayments, answering phones, assisting family members, and conducting research for prior medical records and account folders
- Verify all patient information and insurance details.
- Explain various forms such as patient rights, medical releases, and insurance
- Collect co-pays, answer calls, and page medical employees as needed.
- Schedule patient appointments and obtain patients' authorization for procedures.
- 662.741.8800
Store Manager
Heidi’s
10.2015 - 06.2018
- Provide customer service
- Take monogram orders
- Create and distribute all employee schedules
- Send invoices to all customers
- Order any and all materials needed for production
- Payroll for all employees
- Answered questions regarding any orders, customer complaints, etc.
- 662.843.3950
Student Internship
Greenwood Leflore Hospital
01.2017 - 05.2017
- Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc. as needed
- Study all policy and procedure manuals for the organization
- Assist in preparing information and research materials; create and maintain PowerPoint presentations
- Take notes and memos during meetings; type documents, drafts, and reports; sort and manage files
- Manage databases and input information, data, and records
- Shadow multiple office positions and train in a variety of tasks
- 662.459.7000
Cashier/Hostess
Hollywood Casino Gulf Coast
04.2013 - 08.2014
- Greet guests at entrance
- Assist and seat guests in designated dining area
- Ring guests up, handle monies, and complete cash reports
- Provide customer service.
- 228-467-4611
Cashier
Rouse’s Supermarket
01.2013 - 05.2013
- January 2013- May 2013: Rouses Supermarket: Cashier, Diamondhead, MS
- Greet customers at entrance
- Assist customers with finding food items/products throughout the store
- Ring customers up, handle all monies, complete cash reports
- Bag groceries/ Aid with loading groceries in the car when needed
- Provide customer service
- 228-452-2342
Education
Masters of Business Administration - Healthcare Administration
Delta State University
Cleveland, MS05.2019
Bachelors of Business Administration - Healthcare Administration
Delta State University
Cleveland, MS05.2017
Associate of Arts -
Pearl River Community College
Poplarville, MS05.2014
Skills
- Effective collaboration with diverse personalities
- Customer focus
- Performance coaching
- Staff development
- Proficient in Microsoft Word, Banner, Excel, PowerPoint, Outlook, Social Media Platforms, etc
Affiliations
- Kappa Delta Sorority: March 2014- May 2017
- Orientation Leader: Summer 2016
- Career Ambassador: Fall 2016- Spring 2017
- Delta Diplomat: Fall 2014- Spring 2016
- Okra Patch President: Fall 2015 – Spring 2017
- Pageant Board Flowers and Arrangements: Fall 2015- Spring 2017
- Student Association for Future Healthcare Professionals VP Public Relations: Fall 2016- Spring 2017
- Business Student Advisory Council Vice President and President: Fall 2015- Spring 2017
- President’s Leadership Class: Fall 2016- May 2017
- Greenwood Leflore Hospital Intern: January 2017- May 2017
Timeline
Team Manager
Alight Solutions
02.2025 - Current
Senior Associate Consultant
Alight Solutions
04.2022 - 02.2025
Health Pro Consultant
Alight Solutions
10.2019 - 04.2022
Registration Clerk
Delta Health Center
08.2018 - 09.2019
Student Internship
Greenwood Leflore Hospital
01.2017 - 05.2017
Store Manager
Heidi’s
10.2015 - 06.2018
Cashier/Hostess
Hollywood Casino Gulf Coast
04.2013 - 08.2014
Cashier
Rouse’s Supermarket
01.2013 - 05.2013
Bachelors of Business Administration - Healthcare Administration
Delta State University
Masters of Business Administration - Healthcare Administration
Delta State University
Associate of Arts -
Pearl River Community College
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