Summary
Work History
Education
Skills
Timeline
Generic

Kadisha Peace

Tolleson

Summary

Detail-oriented Mortgage Escrow Specialist focused on regulatory compliance and effective communication. Coordinates interactions among buyers, sellers, and lenders to ensure timely processing of escrow documents. Leverages CRM systems to enhance client engagement and retention while optimizing processes to improve service delivery and satisfaction.

Work History

Mortgage Escrow Specialist

Valon Mortgage
  • Processed escrow documents for timely closing of real estate transactions.
  • Executed escrow tasks, processed tax and insurance updates, ordered coverage certificates, initiated PMI and MIP claims, and created and disbursed annual 1089 files to ensure compliance and timely resolution of claims.
  • Coordinated communication between buyers, sellers, and lenders throughout the escrow process.
  • Reviewed contracts to ensure compliance with company policies and state regulations.

Billing and Housing Manager

Classic Hotels and Resorts
  • Ensured GAAP compliance for billing processes related to small and large events and extended stays for high-priority guests.
  • Forecasted event budgets and coordinated communication between multiple departments, leading a team of 5 subordinates.
  • Managed facilities and events for in-house and external groups, ensuring seamless experiences for 15+ attendees.

Retention Manager Tier 1

Best Western Inc.
  • Developed and implemented retention strategies that significantly strengthened client loyalty.
  • Developed customer engagement strategies to enhance guest loyalty programs.
  • Analyzed guest feedback to improve service and retention efforts.
  • Collaborated with marketing teams on promotional campaigns targeting repeat customers.
  • Leveraged sales expertise and communication skills to enhance client engagement and loyalty through effective product knowledge and de-escalation techniques.

AR/AP Payroll and Billing Support

Intuit (QBO)
  • Enhanced client engagement and loyalty by leveraging product knowledge and de-escalation methods to manage expectations effectively.
  • Developed retention strategies through analysis of customer feedback to address concerns and improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

NURSING ASSISTANT -

TSC CAREER INSTITUTE
10-2020

BANKING AND FINANCE AA -

MARICOPA COMMUNITY COLLEGE
01-2019

Skills

  • DocuSign expertise
  • CRM and Microsoft Office Suite
  • Data analysis
  • Interdepartmental collaboration
  • Zoom conferencing skills
  • Avaya communication systems
  • Adobe software proficiency
  • Attention to detail

Timeline

Mortgage Escrow Specialist

Valon Mortgage

Billing and Housing Manager

Classic Hotels and Resorts

Retention Manager Tier 1

Best Western Inc.

AR/AP Payroll and Billing Support

Intuit (QBO)

NURSING ASSISTANT -

TSC CAREER INSTITUTE

BANKING AND FINANCE AA -

MARICOPA COMMUNITY COLLEGE

Similar Profiles

  • Heena RanaHeena Rana

    Senior Sales Operations Specialist at GloballogicSenior Sales Operations Specialist at Globallogic

  • Izzy SimmondsIzzy Simmonds

    Marketing and Communications Coordinator at Town & Country Police Dept.Marketing and Communications Coordinator at Town & Country Police Dept.

  • Kaitlin Smith BrayKaitlin Smith Bray

    Sales & Marketing Manager at Tatum HomesSales & Marketing Manager at Tatum Homes

  • MICHELE SIMMENMICHELE SIMMEN

    Executive / Operational Assistant at Simulands AG / SwissVortex AGExecutive / Operational Assistant at Simulands AG / SwissVortex AG

CREATE PROFILE
Kadisha Peace