Kadyn Marcantel
Digital Support Representative
Chandler,AZ
Summary
Self-motivated Kadyn brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Digital Support Representative
Entertainment Partners
Chandler, Arizona
08.2024 - Current
- Collaborated with cross-functional teams to identify and resolve recurring product issues.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Consulted with clients to setup and troubleshoot 2 Factor Authentication methods to keep internal information secure
- Took inbound calls regarding Multi-Factor Authentication & guided clients to correct departments for payroll, paystubs, start packets etc.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Streamlined support processes for increased efficiency and improved response times.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
Tik Tok User Support Representative (Temp)
TikTok
Chandler, Arizona
05.2024 - 07.2024
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Participated in regular product training sessions to stay current on updates and enhancements.
- Streamlined support processes for increased efficiency and improved response times.
- Assisted Clients with Password resets & Multi Factor authentication setup to ensure account security
- Coordinated with different departments and teams to guide clients to get the help they needed.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Managed approximately 25 incoming calls per day & maintained a high CSAT score.
Tesla Advisor
Tesla Motors
Scottsdale, Arizona
05.2023 - 04.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Delivered & Sold Tesla vehicles and maintained a top preforming CSAT status amongst peers
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Coordinated with different departments to help & guide customers on their Tesla journey.
- Maintained the stores sales pipeline with diligent follow ups & relationship building
- Used application based sales techniques to put clients in the vehicles that best suited their needs.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times
- Managed approximately 30 outbound calls per day & personally sold & delivered 500+ Tesla Vehicles.
Education
High School Diploma -
Desert Vista High School
Ahwatukee, AZ 05.2016 - 05.2020
Skills
Call center experience
Remote Support
Microsoft Office
Customer Satisfaction
Escalation Handling
Hardware troubleshooting
SLA Compliance
Live chat support
Organization
Documentation
CRM Software
Ticketing systems
Software troubleshooting
Teamwork and Collaboration
Certification
Google IT
Timeline
Digital Support Representative
Entertainment Partners
08.2024 - Current
Tik Tok User Support Representative (Temp)
TikTok
05.2024 - 07.2024
Tesla Advisor
Tesla Motors
05.2023 - 04.2024
Google IT
05-2023
High School Diploma -
Desert Vista High School
05.2016 - 05.2020
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