Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaeden Wight

Phoenix,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

8
8
years of professional experience

Work History

Billing Specialist

Arizona Consolidated Services
02.2023 - 07.2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Customer Service Representative

Arizona Consolidated Services
02.2023 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Pizza Delivery Driver

Barros Pizza
02.2021 - 02.2023
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Shift Leader

Barros Pizza
06.2017 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Shadow Mountain High School
Phoenix, AZ
05.2018

Skills

  • Customer service
  • Money handling
  • Memory skills
  • Efficient delivery
  • Clean driving record
  • Flexible schedule
  • Attention to detail
  • Conflict resolution
  • Time management
  • Billing and invoicing

Timeline

Billing Specialist

Arizona Consolidated Services
02.2023 - 07.2025

Customer Service Representative

Arizona Consolidated Services
02.2023 - 07.2025

Pizza Delivery Driver

Barros Pizza
02.2021 - 02.2023

Shift Leader

Barros Pizza
06.2017 - 02.2023

High School Diploma -

Shadow Mountain High School
Kaeden Wight