Kaela McKee
Phoenix
Summary
Results-driven professional with experience at The Hartford, excelling in data entry and effective communication. Proven track record in enhancing customer satisfaction and streamlining processes. Strong problem-solving abilities and attention to detail led to improved internal collaboration and project outcomes. Recognized for commitment to quality and timely task completion.
Overview
8
8
years of professional experience
Work History
Book Consolidation Underwriting Assistant
The Hartford
Phoenix
05.2023 - Current
- Entered data into underwriting database to track activity during process.
- Organized documents needed for underwriting decisions and prepared summaries of findings.
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Encouraged and improved cross-department internal communication.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
The Hartford
Phoenix
06.2017 - 05.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Education
Northern Arizona University
Flagstaff, AZSkills
- Data entry
- Microsoft Excel
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Book Consolidation Underwriting Assistant
The Hartford
05.2023 - Current
Customer Service Representative
The Hartford
06.2017 - 05.2023
Some College (No Degree) - Education
Northern Arizona University
Similar Profiles
Wyana WrightWyana Wright
Senior Ability Analyst, Short Term Disability at The HartfordSenior Ability Analyst, Short Term Disability at The Hartford
LESLEY KNOXLESLEY KNOX
Presale Quote Specialist at The HartfordPresale Quote Specialist at The Hartford
Katie BrownKatie Brown
Disability Claims Analyst at The HartfordDisability Claims Analyst at The Hartford