Kaelyn Shipman
Wickenburg
Summary
Kaelyn Shipman 43802 W US HWY 60 Wickenburg AZ 85390
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Dispatch/ customer service
Martori/ Eagle produce
05.2020 - Current
- Checking in and out trucks, paperwork /office work
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer service
Discover
01.2022 - 01.2023
- Answer phones, account management, take payments
- Provided excellent customer service when delivering goods.
- Created reports summarizing customer service activities.
- Developed strategies to improve customer service processes.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
Care manager
Sunrise Senior Living
Fort Worth
09.2020 - 02.2022
- Working with memory loss residents, daily needs, dressing, laundry, meals, activities
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Participated in team meetings with other staff members to discuss case management issues.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
Care giver
My Fathers Retirement Ranch
07.2019 - 06.2020
- Working with elderly people, assisted living facility
- Activities, daily exercise, meals, basic needs
Recreation aide
Town of Wickenburg
05.2018 - 01.2020
- Working with kids from ages 5-14
- Took them swimming, worked for parks and rec
- Arts and crafts, helped with daily needs
- Met with staff to discuss rules, regulations and work-related problems.
- Assisted in planning and executing special events, including holiday parties and summer camps.
- Collaborated with other staff members to develop new ideas for recreation programming.
- Administered first aid treatment when needed during recreational activities.
- Assisted in grant writing and fundraising efforts to secure funding for recreational projects.
- Trained and supervised volunteers and junior staff members in recreational activity facilitation.
Education
Behavior health and human science -
Grand Canyon Community College
04.2025
diploma -
Wickenburg High School
Wickenburg, AZ05.2020
Criminology -
Tarrant County College
01.2020
Skills
- Interpersonal Skills
- Customer Service
- Empathy
- Helping Others
- Problem resolution
- Data entry
- Computer skills
- Excellent communication
- Relationship building
- Teamwork and collaboration
- Training & Development
- Customer service delivery
- Team collaboration
- Customer service
- Record keeping
- Patient communication
- Dispatcher communication
- Call center
- Call center processes
- Call center experience
Volunteer Experience
- Volunteering for church and for the town in high school.
- Varsity cheer captain, volleyball and basketball captain.
- Honors and AP student.
Timeline
Customer service
Discover
01.2022 - 01.2023
Care manager
Sunrise Senior Living
09.2020 - 02.2022
Dispatch/ customer service
Martori/ Eagle produce
05.2020 - Current
Care giver
My Fathers Retirement Ranch
07.2019 - 06.2020
Recreation aide
Town of Wickenburg
05.2018 - 01.2020
Behavior health and human science -
Grand Canyon Community College
diploma -
Wickenburg High School
Criminology -
Tarrant County College