Kaila Bowden
Maricopa
Summary
Results-driven Customer Service Representative with extensive experience in remote service delivery and a proven ability to manage multiple tasks efficiently. Skilled in problem-solving and communication, with a focus on building customer loyalty and resolving issues promptly. Eager to leverage expertise to support and grow with a dynamic team.
Overview
8
8
years of professional experience
Work History
Customer Service (Remote)
Farmers Insurance
05.2022 - 08.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Payment Processing
- Heavy data Entry
- Answered several calls daily
- Updated information on Insureds accounts
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Customer Service
Invitation Homes Property Management
02.2019 - 05.2022
- Answered telephones calls promptly while providing courteous customer service.
- Trained new employees in customer service protocol.
- Resolved customer service issues promptly and professionally.
- Managed multiple priorities simultaneously while providing exceptional customer service.
- Processed rental payments responsibly.
- Scheduled maintenance visits and move out inspections.
- Contacted residents regarding open HOA violations.
- Exhibited strong customer service skills at all times.
- Built loyalty by delivering great customer service.
- Provided excellent customer service throughout job completion process.
- Developed relationships with vendors by providing exceptional customer service.
- Demonstrated excellent customer service skills while interacting with donors.
Team Lead
Amazon
09.2017 - 02.2019
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Provided input for staff member's performance review.
- Handled confidential and proprietary company data and information with discretion.
- Canceled orders based on customer requests, inventory or delivery problems.
Education
High School Diploma -
Beacon Academy
06.2017
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Critical thinking
- Active listening
- Decision-making
- Calm under pressure
- Microsoft office
- Team player
- Yardi
- Type 65 WPM
- Dependable and responsible
- Organizational skills
Timeline
Customer Service (Remote)
Farmers Insurance
05.2022 - 08.2025
Customer Service
Invitation Homes Property Management
02.2019 - 05.2022
Team Lead
Amazon
09.2017 - 02.2019
High School Diploma -
Beacon Academy
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