Kaila Saulka
Phoenix,AZ
Summary
Results-driven Telemarketing Specialist with a proven record of driving sales and building strong customer relationships over the phone and in person. Adept at identifying and converting leads into loyal clients through persuasive communication and exceptional product knowledge. Skilled in handling objections, closing cold deals, and meeting and exceeding sales targets. Energetic and self-motivated. Equipped with excellent time management abilities to maximize productivity while multitasking in a fast-paced telemarketing environment.
Overview
6
6
years of professional experience
Work History
Telemarketing Sales Representative
Curts Concentrates
02.2020 - Current
- Successfully conducted outbound telemarketing campaigns, consistently achieving and exceeding sales quotas.
- Utilized persuasive communication skills to engage prospects, identify needs, and promote products effectively.
- Demonstrated expert knowledge of company products and services, instilling confidence in potential customers.
- Skillfully handled objections and concerns, converting hesitations into sales opportunities.
- Utilized CRM software to manage and update customer information, ensuring accurate records for follow-ups.
- Collaborated with sales team to strategize and refine call scripts for maximum impact.
- Maintained professionalism and courtesy while delivering exceptional customer service to enhance client satisfaction.
- Attained over 80 sales targets on monthly basis
Volunteer
Soup Kitchen
03.2019 - 12.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Volunteer
Marysville Food Bank
01.2018 - 12.2018
- Packaged up nonperishable food items for food bank visitors.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Helped visitors pick out food items from donations.
- Promoted food bank services within community groups to increase awareness and use.
Volunteer
Allen Creek Baptist Church
01.2018 - 12.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Developed systems-based approach to establish successful completion of event tasks.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2017
Skills
- Effective Communication
- Empathy and Patience
- Problem-Solving Skills
- Product Knowledge
- Multi-tasking
- Objection Handling
- Rapport Building
- Goal Achievement
- Positive Outcomes
- Time Management
- Staff Training
- Outbound and Inbound Calls
Timeline
Telemarketing Sales Representative
Curts Concentrates
02.2020 - Current
Volunteer
Soup Kitchen
03.2019 - 12.2021
Volunteer
Marysville Food Bank
01.2018 - 12.2018
Volunteer
Allen Creek Baptist Church
01.2018 - 12.2018
GED -
Maricopa Community Colleges - Rio Salado Community College
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