Kailey Jones
Proactive Service Desk Agent and Grill Cook with expertise in network troubleshooting, ticketing systems, and POS systems. Enhanced service desk operations and managed grill stations during peak times, ensuring quality and efficiency. Strong communicator and team player with a focus on problem-solving and time management. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Work History
Service Desk Agent
4 Years 7 Months- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Grill Cook
11 Months- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
Education
Criminology, Criminal Justice. - Forensics.
Attended NAU from August 2023-December 2023.
Completed a semester of credits before transferring to ASU.
- 3.5 GPA
Bachelor of Science - Criminology
Completed freshmen year of college at ASU.
High School Diploma
- Lumberjack Scholars Award Scholarship Recipient (Highest scholarship award offered)
- Honor Roll (Freshmen-Senior year, 2019-2023)
- CAC Scholarship Recipient
- 4.2 GPA.
- Ranked in Top 6% of class
- Extracurricular Activities: Basketball, Coach Assistant.
- magna cum laude graduate.
No Degree - English 101, 102
Took dual enrollment courses in High school through CAC to start on college credits.
Was in English 101 and English 102.
- 4.0 GPA