Kailey Jones
Chandler
Summary
Proactive Service Desk Agent and Grill Cook with expertise in network troubleshooting, ticketing systems, and POS systems. Enhanced service desk operations and managed grill stations during peak times, ensuring quality and efficiency. Strong communicator and team player with a focus on problem-solving and time management. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Service Desk Agent
Home Depot
03.2022 - Current
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Grill Cook
Freddy's Frozen Custard & Steakbugers.
03.2021 - 02.2022
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
Education
Criminology, Criminal Justice. - Forensics.
Northern Arizona University.
Flagstaff, AZ05.2027
Bachelor of Science - Criminology
Arizona State University.
Tempe, AZ05.2027
High School Diploma -
American Leadership Academy
Queen Creek, AZ05.2023
No Degree - English 101, 102
CAC, Dual Enrollment.
Queen Creek, AZ05.2023
Skills
- Empathy and patience
- Network Troubleshooting
- Ticketing system proficiency
- Guest communication
- Customer Service
- Problem-solving skills
- Listening Skills
- Time Management
- POS Systems
Timeline
Service Desk Agent
Home Depot
03.2022 - Current
Grill Cook
Freddy's Frozen Custard & Steakbugers.
03.2021 - 02.2022
Criminology, Criminal Justice. - Forensics.
Northern Arizona University.
Bachelor of Science - Criminology
Arizona State University.
High School Diploma -
American Leadership Academy
No Degree - English 101, 102
CAC, Dual Enrollment.
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