Kailey McMahon
Goodyear
Summary
Self-directed and driven student with nine years of working experience in customer service and caregiving fields looking to acquire an internship related to victim’s advocacy. Excels in verbal and written communication, patient advocacy, and initiative, significantly enhancing client trust and interpersonal relationships. Demonstrates exceptional attention to detail and active listening, ensuring high-quality care and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Caregiver
One Life Unlimited
10.2024 - Current
- Ensured child safety for child with developmental disability through diligent supervision and adherence to established protocols.
- Utilized Article Nine training for those with disabilities while maintaining a calm demeanor and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Disability Support Worker
Consumer Direct Care Network - AllCare
12.2019 - 09.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Volunteer
Guardian Ad Litem Program
08.2018 - 01.2020
- Maintained up-to-date records on all cases, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated communication between parents, legal professionals, and social workers for better case management and outcomes.
- Built trusting relationships with children through active listening and empathy, enabling them to express their wishes openly.
Shift Leader
PDQ Restaurant
06.2015 - 11.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Volunteer
Clara White Mission
04.2015 - 01.2016
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Approached issues proactively to best meet current and future community needs.
Education
Criminal Justice - Psychology
University of North Florida
Jacksonville, FLSkills
- Verbal and written communication skills
- Team collaboration
- Records maintenance
- Patient advocacy
- Strong interpersonal communication
- Initiative and Self-motivation
- Attention to detail
- Active listening
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Article 9 Certification
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Russian
Elementary
Timeline
Child Caregiver
One Life Unlimited
10.2024 - Current
Disability Support Worker
Consumer Direct Care Network - AllCare
12.2019 - 09.2024
Volunteer
Guardian Ad Litem Program
08.2018 - 01.2020
Shift Leader
PDQ Restaurant
06.2015 - 11.2019
Volunteer
Clara White Mission
04.2015 - 01.2016
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Article 9 Certification
Criminal Justice - Psychology
University of North Florida
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