Kaitlin drasco
Yuma
Summary
Dynamic professional with a background in customer service and hospitality. Expertise in training new team members and managing front-of-house and back-of-house responsibilities. Committed to delivering exceptional service and fostering a positive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Yuma, AZ
01.2022 - Current
- Prepared diverse beverage orders according to customer specifications and Starbucks standards.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Trained new baristas on equipment operation and best practices for beverage preparation.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty to the brand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Associate
Old Navy
Northlake, TX
06.2021 - 12.2021
- Assisted customers in product selection, providing exceptional service to enhance shopping experience.
- Maintained store presentation standards by organizing merchandise and ensuring visual displays were appealing.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales goals and maintain high levels of customer satisfaction.
Cashier
Burgerim
Northlake, TX
03.2019 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through regular reconciliation.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
Education
Bachelor of Civil Engineering - Civil Engineering
Texas Tech University
Lubbock, TXBachelor of Interdisciplinary Studies -
Arizona State University
Tempe, AZSkills
- Time management
- Problem-solving
- Cash handling
- Cleanliness
- Attention to detail
- Team player
- Multitasking
- Friendly and outgoing
- Safe food handling
Certification
OSHA Certified
Timeline
Barista
Starbucks
01.2022 - Current
Sales Associate
Old Navy
06.2021 - 12.2021
Cashier
Burgerim
03.2019 - 03.2020
Bachelor of Civil Engineering - Civil Engineering
Texas Tech University
Bachelor of Interdisciplinary Studies -
Arizona State University