Kaitlin Williams
Gilbert
Summary
Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
12
12
years of professional experience
Work History
EDUCATOR/KEY LEADER
Lululemon Athletica
Chandler
11.2020 - Current
- Started as a part time seasonal hire, then worked my way up and was promoted to key leader.
- Experience managing a team of 30 plus educators while leading the sales floor and working together to reach our daily sales goals.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- A member of the visual merchandising team for 2 years and have led the VM team on numerous accounts to execute the VM forum.
- Help customers by answering questions, locating merchandise, and giving the guest a personalized and positive experience.
- Have solved guest resolutions to ensure guest leaves satisfied and feels helped and heard.
STUDENT ESTHETICIAN
Spa SWINA
Tempe
04.2022 - 12.2022
- Created customized treatment plans based on skin analysis and client's skin specific needs.
- Proficient in facials, waxing, chemical peels, advanced treatments and body treatments.
- Conducted customized facial treatments for clients.
- Educated in various skin types and skin conditions.
- Able to analyze client's individual skincare needs, recommend and retail helpful products.
PATIENT CARE COORDINATOR
Laseraway
Chandler
10.2019 - 09.2020
- Maintained extensive knowledge of company’s services and treatments
- Ran and operated front desk of clinic and all scheduling and consultations
- Assisted nurses in treatment rooms to prep patients for treatment
- Improved patient outcomes through value-added services.
AESTHETIC SALES REPRESENTATIVE
Skinologic
Gilbert
06.2016 - 10.2019
- Keeping in regular contact with past and current clients to assess overall satisfaction and promote new products/services
- Adapting sales techniques to specific clients and promote products based on individualized client needs
- Networking at different events to expand business revenues
- Building exhibits and displays for medical conferences and aesthetic conventions
GENERAL SALES MANAGER
MICA Beauty Cosmetics
San Diego
07.2014 - 05.2016
- Helped improve how team interacted with prospective clients by developing creative sales techniques and improving standards for customer service
- Motivated team members to meet and exceed sales objectives by setting goals, tracking performance on daily basis and implementing improvement strategies
- Calculated sales commission for sales team of 12+ representatives
- Built strong client relationships and provided services to new and existing clients on regular basis
- Won 3 different company competitions by exceeding sales goals and having highest sales in company over a month period
- Started as a sales associate and promoted over my time with the company
Education
Licensed Esthetician - Esthetician
Southwest Institute of Natural Esthetics
true12.2022
High School Diploma -
Omaha North Magnet High School
Omaha, NE05.2011
Some College (No Degree) - Journalism
University of Nebraska - Lincoln
Lincoln, NESkills
- Thorough sales experience
- Ability to connect with others
- Adaptable in new environments
- Supportive team member who can take lead when necessary
- Good listener
- Creative problem solving
- Quick learner
- Strong interpersonal skills
References
- Vincy Nichols- 3125455952 | vincynichols@gmail.com | Esthetic Instructor
- Rachelle Nanez- 5208206584 | rtamaray@gmail.com | Laseraway Lead RN
- Leona Jennings- 2062710565 | ljennings@lululemon.com | Lululemon Assistant Manager
- Julia Mills- 8185211071 | juliamills@lululemon.com | Lululemon Assistant Manager
Timeline
STUDENT ESTHETICIAN
Spa SWINA
04.2022 - 12.2022
EDUCATOR/KEY LEADER
Lululemon Athletica
11.2020 - Current
PATIENT CARE COORDINATOR
Laseraway
10.2019 - 09.2020
AESTHETIC SALES REPRESENTATIVE
Skinologic
06.2016 - 10.2019
GENERAL SALES MANAGER
MICA Beauty Cosmetics
07.2014 - 05.2016
Licensed Esthetician - Esthetician
Southwest Institute of Natural Esthetics
High School Diploma -
Omaha North Magnet High School
Some College (No Degree) - Journalism
University of Nebraska - Lincoln