Kaitlyn Chapman
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Dogtopia, enhancing team performance and customer satisfaction. Skilled in operations management and staff development, I excel in fostering client relationships and leading teams to success. My approach combines effective communication with a positive attitude, driving significant improvements in service delivery and workplace morale.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Dogtopia
09.2022 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Resolved problems promptly to elevate customer approval.
Dog Sitter
Self Employed
05.2018 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
Physical Therapist Technician
Total Sports Therapy
05.2021 - 08.2023
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Educated patients on injury prevention and home exercises to promote long-term health and wellness.
- Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
Education
No Degree - Physiology
University of Arizona
Tucson, AZSkills
- Staff management
- Written and verbal communication
- Range of motion improvement
- Inventory control
- Operations management
- Client relationship management
- Staff development
- Team leadership expertise
- Employee scheduling
- Pet care management
- Patient communication
- Positive attitude
- Honest and trustworthy
- Punctual and reliable
Timeline
Assistant General Manager
Dogtopia
09.2022 - Current
Physical Therapist Technician
Total Sports Therapy
05.2021 - 08.2023
Dog Sitter
Self Employed
05.2018 - Current
No Degree - Physiology
University of Arizona
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