Kaitlyn Madrid
Glendale
Summary
Accurate professional performs all aspects of medical billing, including coding, charge entry, transmission, correction, and resubmission. Brings several years of experience in working hand-in-hand with front office to validate proper information for claims processing. Detail-oriented and helpful professional with expertise in resolving billing issues and reviewing claim denials.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Medical Coding and Billing Specialist
Arizona Transplant Associates
Phoenix
09.2024 - Current
- Processed medical claims using advanced billing software and coding systems.
- Reviewed patient records for accurate coding and compliance with regulations.
- Resolved billing discrepancies through detailed analysis of account information.
- Maintained up-to-date knowledge of insurance guidelines and coding standards.
- Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Generated reports from software systems to track claim status and denials.
Call Center Representative
Maximus
Phoenix
02.2023 - 12.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Followed company protocols for handling sensitive customer data securely.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Retail Worker
DD’s Discount
Glendale
07.2018 - 12.2020
- Assisted customers with product inquiries and provided excellent service.
- Maintained store cleanliness and organized merchandise on shelves.
- Operated cash register efficiently during peak hours.
- Processed returns and exchanges following store policies.
- Monitored inventory levels and communicated needs to management.
- Trained new employees on store procedures and customer service standards.
Education
Medical Coding And Billing
UEI College
Phoenix, AZ 01.2024 - 09.2024
Kohala High School
Kapaau, HISkills
- Medical coding
- Billing software
- Claims processing
- Regulatory compliance
- Claims research
- Insurance knowledge
- Record keeping
- Effective communication
- Attention to detail
Timeline
Medical Coding and Billing Specialist
Arizona Transplant Associates
09.2024 - Current
Medical Coding And Billing
UEI College
01.2024 - 09.2024
Call Center Representative
Maximus
02.2023 - 12.2023
Retail Worker
DD’s Discount
07.2018 - 12.2020
Kohala High School