Kaitlyn Murray
Marana
Summary
Experienced customer service professional with a caring and friendly approach. Solid foundation in analytical thinking, effective communication, and collaborative teamwork. Adaptable to new environments, consistently demonstrating the ability to quickly learn and excel. Committed to contributing to team success and continuously developing professional skills. Brings a positive attitude and strong dedication to continuous learning and personal growth.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
German Diner
10.2023 - 01.2025
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Coffee Shop Manager
Good Vibes Espresso
08.2020 - 11.2024
- Managed daily coffee shop activities in alignment with company guidelines
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
- Handled escalated customer concerns with compassion and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Coffee Barista
Espresso Stop
03.2019 - 01.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained accountability for daily financial operations by handling cash transactions correctly.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Retail Sales Associate
Journeys
09.2018 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lifeguard
Clearwood Community Association
05.2018 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - General Studies
South Puget Sound Community College
Olympia, WAHigh School Diploma -
Olympia High School
Olympia, WA2020
Skills
- Extensive Customer Service
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Multitasking
- Reliability and punctuality
- Flexible and Adaptable
- Great Social Skills
- Strong Communicator
- Devoted Team Builder
- Strong Work Ethic
Timeline
Waitress Supervisor
German Diner
10.2023 - 01.2025
Coffee Shop Manager
Good Vibes Espresso
08.2020 - 11.2024
Coffee Barista
Espresso Stop
03.2019 - 01.2020
Retail Sales Associate
Journeys
09.2018 - 12.2020
Lifeguard
Clearwood Community Association
05.2018 - 09.2019
High School Diploma -
Olympia High School
No Degree - General Studies
South Puget Sound Community College
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