Kaitlyn Wanstrom
Tucson
Summary
Licensed Sales Producer with 5 years of experience in customer focused service roles. Excellent history in customer satisfaction and administrative support. Known for a detail-oriented approach, strong multitasking, and the ability to adapt quickly to new environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Brittni Gutman Allstate Insurance Agency
08.2022 - Current
- Utilized cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Assisted customers effectively, while creating relationships that increased customer satisfaction and generated referall based sales.
- Handled difficult customer interactions with patience and kindness, resulting in a higher customer retention percentage.
- Mastered multiple systems, including two CRM's and quoting systems within several different companies, and was able to effectively train teammates in those systems.
Service BDC
Teton Toyota
02.2021 - 07.2022
- Developed strong over the phone communication skills
- Knowledge of inventory, stock, and services
- Mastery of several different systems
- Working with several different departments to improve consistency in customer care
- Helped fine tune the systems to be more efficient for our staff.
Team Lead
Bluebird Express Car Wash
05.2020 - 11.2020
- Handled daily employee scheduling
- Addressed problems that arose quickly
- Training new employees
- More effectively direct current employees
- Mastered DRB systems and completed the Train the Trainer certification
- Learned how to handle customer complaints
Education
Coursework towards an Associates Degree
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Firth High School
05.2018
Skills
- Excellent Customer Service
- Great communication skills
- Strong leader and willing teammate
- Critical thinking
- Time management skills
- Strong accountability
Certification
Arizona Property and Casualty Insurance License
Timeline
Licensed Sales Producer
Brittni Gutman Allstate Insurance Agency
08.2022 - Current
Service BDC
Teton Toyota
02.2021 - 07.2022
Team Lead
Bluebird Express Car Wash
05.2020 - 11.2020
Coursework towards an Associates Degree
Treasure Valley Community College
High School Diploma -
Firth High School