Kaitlyn Wanstrom
Tucson
Summary
Licensed Sales Producer with 5 years of experience in customer focused service roles. Excellent history in customer satisfaction and administrative support. Known for a detail-oriented approach, strong multitasking, and the ability to adapt quickly to new environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Brittni Gutman Allstate Insurance Agency
Tucson, AZ
08.2022 - Current
- Utilized cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Assisted customers effectively, while creating relationships that increased customer satisfaction and generated referall based sales.
- Handled difficult customer interactions with patience and kindness, resulting in a higher customer retention percentage.
- Mastered multiple systems, including two CRM's and quoting systems within several different companies, and was able to effectively train teammates in those systems.
Service BDC
Teton Toyota
Idaho Falls, ID
02.2021 - 07.2022
- Developed strong over the phone communication skills
- Knowledge of inventory, stock, and services
- Mastery of several different systems
- Working with several different departments to improve consistency in customer care
- Helped fine tune the systems to be more efficient for our staff.
Team Lead
Bluebird Express Car Wash
05.2020 - 11.2020
- Handled daily employee scheduling
- Addressed problems that arose quickly
- Training new employees
- More effectively direct current employees
- Mastered DRB systems and completed the Train the Trainer certification
- Learned how to handle customer complaints
Education
Coursework towards an Associates Degree
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Firth High School
05.2018
Skills
- Excellent Customer Service
- Great communication skills
- Strong leader and willing teammate
- Critical thinking
- Time management skills
- Strong accountability
Certification
Arizona Property and Casualty Insurance License
Timeline
Licensed Sales Producer
Brittni Gutman Allstate Insurance Agency
08.2022 - Current
Service BDC
Teton Toyota
02.2021 - 07.2022
Team Lead
Bluebird Express Car Wash
05.2020 - 11.2020
Coursework towards an Associates Degree
Treasure Valley Community College
High School Diploma -
Firth High School