Kal-El Estrada
Tempe
Summary
Skilled in food and beverage operations and conflict resolution, implemented innovative marketing strategies and fostered a supportive team culture, ensuring exceptional service delivery. Successful at keeping F&B operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands.
Overview
5
5
years of professional experience
Work History
F&B Supervisor
Great Wolf Lodge
Scottsdale, AZ
08.2025 - Current
- Supervised daily operations of food and beverage service to ensure exceptional guest experiences.
- Trained and mentored team members on service standards and operational procedures.
- Implemented inventory management processes to maintain stock levels and reduce waste.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Implemented creative marketing strategies to attract new clientele and increase repeat business from existing customers.
- Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
Fast Food Cook
Great Wolf Lodge
Scottsdale, AZ
03.2025 - 08.2025
Manager
Harkins Theaters
Scottsdale, AZ
06.2023 - 06.2025
- Oversaw daily operations to ensure exceptional guest experiences and efficient service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed scheduling and staffing to align with peak business demands while maintaining approved labor hours.
- Developed training materials to support staff development and cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with clients and suppliers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards, recognition, and a mentoring program to promote engagement.
- Implemented mentoring program to promote positive feedback and engagement.
- Demonstrated proficiency in mixing, garnishing, and serving drinks in a fast-paced environment.
- Oversaw daily bar operations to enhance customer satisfaction and streamline service. Trained new staff on beverage preparation and customer engagement techniques.
- Oversaw preparation and service of banquet operations. Supported event staff in maintaining cleanliness and organization of dining areas. Collaborated with kitchen team to ensure timely delivery of meals.
Team Leader
Harkins Theaters
Scottsdale
09.2021 - 06.2023
Team Member
Harkins Theaters
Scottsdale, AZ
05.2021 - 09.2021
Education
High School Diploma -
Primavera
Chandler, AZ11.2023
Skills
- Food and beverage operations
- Scheduling staff
- Labor management
- Ordering supplies
- Teamwork and collaboration
- Customer service
- Critical thinking
- Adaptability and flexibility
- Conflict resolution
- Culinary techniques
- Bartending
Timeline
F&B Supervisor
Great Wolf Lodge
08.2025 - Current
Fast Food Cook
Great Wolf Lodge
03.2025 - 08.2025
Manager
Harkins Theaters
06.2023 - 06.2025
Team Leader
Harkins Theaters
09.2021 - 06.2023
Team Member
Harkins Theaters
05.2021 - 09.2021
High School Diploma -
Primavera