Kale Ramirez
Gilbert,AZ
Summary
Motivated, detail-oriented professional with experience in customer service, operations, and fast-paced work environments. Currently working in recreation and preparing to pursue a degree in business law. Seeking a position in a mortgage brokerage where I can apply strong communication skills, organization, and problem-solving abilities while gaining hands-on industry experience.
Personable and energetic, with passion for creating enjoyable recreational experiences. Possesses solid understanding of safety protocols and activity coordination, with skills in customer service and equipment maintenance. Dedicated to fostering inviting and engaging environment that encourages participation and fun.
Developed strong organizational and communication skills in recreational environment, with focus on guest interaction and activity coordination. Skilled in managing safety protocols and providing exceptional customer service. Seeking to transition into new field where these abilities can drive success and contribute to positive experience.
Overview
4
4
years of professional experience
Work History
Front Desk / Recreation Attendant
Northern Arizona University Recreation Center
08.2025 - Current
- - Front-desk customer service, check-ins, and facility assistance
- - Maintain a clean, safe, and organized recreation environment
- - Assist members with equipment and facility questions
- - Perform administrative tasks including incident logging
Lot Attendant
Henry Brown Buick GMC
05.2024 - 05.2025
- - Safely moved, parked, and organized dealership vehicles
- - Maintained vehicle cleanliness; assisted service department
- - Conducted lot inspections and provided customer service
Shift Lead / Team Member
Smoothie King
11.2023 - 06.2025
- - Led operations during shifts and trained new employees
- - Ensured food safety, cleanliness, and customer satisfaction
- - Managed cash handling and POS accuracy
Courtesy Clerk
Bashas' Grocery Store
02.2022 - 11.2022
- - Assisted customers with bagging and carry-outs
- - Retrieved carts and maintained store cleanliness
Education
Bachelor of Arts - Business (Law)
Arizona State University – W.P. Carey School of Business
Pre-Law Program - undefined
Northern Arizona University
Flagstaff, AZHigh School Diploma - undefined
American Leadership Academy
Queen Creek, AZ01.2025
Skills
- Mortgage & Office-Relevant Skills
- - Strong attention to detail and accuracy in documentation
- - Ability to maintain confidential client information
- - Excellent customer service and client communication
- - Effective multitasking and workflow organization
- - Fast learner with ability to understand financial terminology and processes
- - Comfortable with phone support, scheduling, and front-desk operations
- - Proficient in Microsoft Office and basic digital record-keeping
- - Strong teamwork and ability to take direction
- General Professional Skills
- - Time management and reliability
- - Works well in high-traffic or fast-paced environments
- - Maintains cleanliness and organization standards
- - Problem-solving under pressure
- - Positive attitude and professional demeanor
- Team player attitude
- Cash handling
- CPR training
- Activity planning
- Equipment maintenance
- Facility maintenance
- Sales and upselling
Timeline
Front Desk / Recreation Attendant
Northern Arizona University Recreation Center
08.2025 - Current
Lot Attendant
Henry Brown Buick GMC
05.2024 - 05.2025
Shift Lead / Team Member
Smoothie King
11.2023 - 06.2025
Courtesy Clerk
Bashas' Grocery Store
02.2022 - 11.2022
Pre-Law Program - undefined
Northern Arizona University
High School Diploma - undefined
American Leadership Academy
Bachelor of Arts - Business (Law)
Arizona State University – W.P. Carey School of Business