Kaleb Arbanas
Phoenix
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Goodwill Of Central And Northern Arizona
10.2021 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Ordering New Goods
- Processing Payroll
Personal Caretaker
Grandmother
06.2018 - 05.2021
- Enhanced Grandmother's well-being by providing timely and attentive personal care services.
- Reduced the risk of injuries by closely monitoring Grandmother's mobility and assisting with transfers.
- Supported Grandmother's emotional health through active listening and empathetic communication.
- Improved Grandmothers'' daily living skills by providing assistance with grooming, dressing, and hygiene tasks.
Assistant Store Manager
Fast And Friendly Carwash
05.2017 - 07.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced Carwash appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Valet and Parking Lot Security
Skin Cabaret
01.2015 - 01.2017
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Minimized wait times for guests by quickly responding to valet requests and maintaining clear communication with the team.
- Reduced vehicle damage incidents by carefully maneuvering cars in tight spaces and adhering to strict safety protocols.
- Boosted guest loyalty through friendly interactions and personalized service, addressing any concerns or issues promptly.
Head of Security
Bailey's Pub
01.2010 - 12.2014
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
- Streamlined communication between security staff, improving response times to potential threats.
- Took State certifications for liquor board for fake I.D's identification.
- Secured Building After close.
Education
No Degree - Arts of Advertising
Arizona Media Arts Academy
Prescott Arizona 12.2008
Skills
- Engine Components
- Cost Management
- Exceptional Telephone Etiquette
- Environmental Policy
- Ordering
- Shipping
- Walk and stack certified
Certification
Licensed on Walk and Stack
Timeline
Customer Service Manager
Goodwill Of Central And Northern Arizona
10.2021 - Current
Personal Caretaker
Grandmother
06.2018 - 05.2021
Assistant Store Manager
Fast And Friendly Carwash
05.2017 - 07.2018
Valet and Parking Lot Security
Skin Cabaret
01.2015 - 01.2017
Head of Security
Bailey's Pub
01.2010 - 12.2014
No Degree - Arts of Advertising
Arizona Media Arts Academy
Licensed on Walk and Stack
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