Kali Milliron

My responsibility for the first while that I worked at Topgolf was to run the front check in desk, as well as the check in process at the golf bays. My main responsibilities were to ensure every guest received a wide open welcome, as well as address any issues/concerns they may have at the start of their visit with us. Another focus was managing reservations and wait times, as well as deep cleaning of golf equipment, and managing the register for retail transactions.

After working in guest services for a while, I was given the opportunity to progress into our service support department, whose main role has to do with food/drink running/expoing, as well as bussing. This position required good time management and efficiency as our main goal was always speed of service. I was also given the opportunity to become a Shift lead, which allowed me to learn critical time management- of both my own time and the time of my fellow associates that I was leading. This also helped me build my communication skills as I was the main point of contact between support and management as well as the kitchen staff to ensure dishes were bussed and washed efficiently to keep the flow of the kitchen. Other responsibilities included daily cleanings, and weekly deep cleanings of the venue and all back of house spaces and equipment.

After working as a support shift lead for almost a year, I was given the opportunity to cross train and become a bayhost/server. My job is to provide exceptional guest service to enhance overall customer experiences, manage bay operations, ensuring cleanliness and organization throughout shifts, collaborate with my team members to maintain workflow during peak hours, and to train new staff on safety protocols and operational procedures. This has really taught me the necessary people skills that I feel can be applied to many jobs and aspects of life, learning how to resolve and diffuse tense situations as well as how to make personal and meaningful connections with our players that come in.

As well as serving, I was also given the amazing opportunity to works events. These range from birthday parties, to bachelor parties and baby showers, to large corporate venue buy outs. Responsibilities include:

• Engaging with clients to understand specific event needs and expectations.
• Managing on-site operations, ensuring adherence to safety protocols and brand standards.
• Monitoring event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
• Collecting valuable feedback from attendees post-event through surveys or direct communication methods.
• Demonstrating adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
• Efficiently managing crowd control measures in high-traffic areas of events, enhancing overall attendee experience.

Within the last few months I also trained into our bar department to being bartending, as well as event bartending. Some of my responsibilities include:

• Crafting and serving a diverse range of cocktails, enhancing guest satisfaction.
• Implementing efficient workflow strategies, improving service speed during peak hours.
• Managing bar inventory, ensuring optimal stock levels and minimizing waste.
• Maintaining cleanliness and organization of bar area, adhering to health standards.
• Serving high customer volumes during special events, nights, and weekends.
• Managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Following alcohol awareness procedures for preventing excessive guest intoxication.