Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kamal Gafar-Aliyev

Kamal Gafar-Aliyev

Baku,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Senior Shift Manager

Leo bank
Baku, Baku City
10.2022 - Current
  • Helped employees accomplish tasks during peak periods.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues; losses and customer complaints to upper-level management.
  • Worked in close collaboration with team members to ensure customers received high-quality service
  • Managed schedules; accepted time off requests and maintained coverage
  • Inspected dining and serving areas for cleanliness and proper setup
  • Initiated safety protocols to ensure a safe working environment for all employees.
  • Monitored staff performance, identified areas of improvement and provided feedback and guidance.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Analysed data and information to identify issues and create tailored solutions.

Fraud Operations Specialist

Leo bank
Baku, Baku City
12.2021 - 10.2022
  • Reviewed customer accounts for suspicious activity and fraudulent transactions.
  • Assisted in the development of new processes and technologies to detect, prevent, and mitigate financial crime risks.
  • Analyzed customer profiles to identify any abnormal or suspicious behavior.
  • Maintained confidential records of all investigations conducted in accordance with company policy.
  • Provided feedback on existing anti-fraud policies and procedures.
  • Collaborated with other departments to ensure proper resolution of fraud claims.
  • Created reports summarizing daily, weekly, monthly fraud trends and patterns.
  • Monitored customer account activities for potential money laundering activities or other suspicious behavior.
  • Investigated cases of suspected identity theft or credit card fraud

Telemarketing Agent

Leo bank
Baku, Baku City
09.2021 - 12.2021


  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly; persuasive strategies.
  • Helped team meet rolling sales goals by maintaining proficiency in
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
  • Provided support for other departments as needed when workloads were high.
  • Performed outbound calls to potential customers in order to introduce products and services.

Tourism Manager

My Tour Baku
Baku, Baku City
08.2019 - 07.2020
  • Resolved any customer complaints or issues that arose during the course of a trip.
  • Coordinated daily operations of the tour team while traveling on-site.
  • Handled tour budgets, costs and allotted finances and tracked merchandise and product sales.
  • Provided customer service support throughout the duration of each tour.
  • Inspected accommodations before client check-in to guarantee quality standards were met.
  • Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
  • Arranged thorough training for customer-facing and support staff to deliver consistent tour results.
  • Transported tour participants to activities or tour sites.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
  • Used knowledge of travel routes and destination sites to plan and coordinate tour itineraries.

Student Curator

Work & Study Czech
Prague
03.2015 - 07.2016
  • Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Held weekly office hours to answer questions from students regarding course material or university policies.
  • Provided technical assistance with computer hardware and software problems encountered by staff or students.
  • Coordinated successful student organization events and activities.
  • Followed school schedules and policies to promote safety and learning.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Organized student events such as open houses, orientation sessions, study groups, field trips, and guest lectures.

Education

Certificate of Higher Education - Art

ADRA
Baku, Baku City
/2008 - /2013

Skills

  • Team Management
  • Operations Management
  • Time management
  • Staff Scheduling
  • Inventory Control
  • Employee Training
  • Safety Compliance
  • Equipment Troubleshooting
  • Team Development
  • Staff Development
  • Documentation and Reporting
  • Process Improvements
  • Handling Customer Complaints
  • Relationship Building
  • Mentoring and Coaching
  • Energetic and Enthusiastic
  • Punctual and Reliable


Languages

English
Advanced
Russian
Proficient (C2)
Czech
Advanced (C1)
Azerbaijani
Proficient (C2)

Timeline

Senior Shift Manager

Leo bank
10.2022 - Current

Fraud Operations Specialist

Leo bank
12.2021 - 10.2022

Telemarketing Agent

Leo bank
09.2021 - 12.2021

Tourism Manager

My Tour Baku
08.2019 - 07.2020

Student Curator

Work & Study Czech
03.2015 - 07.2016

Certificate of Higher Education - Art

ADRA
/2008 - /2013

Similar Profiles

CREATE PROFILE
Kamal Gafar-Aliyev