Kamal Osmanov
Baku
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Kontakt Home
Baku
10.2019 - Current
- Providing consultation, counselling and guidance to employees in order to ensure customer satisfaction
- Ensuring sales targets are met, monitoring budgets and motivating staff to attain objectives
- Maintaining detailed computerised records and reporting all branch office activities and operations, including the performance of employees
- Communicating and collaborating with colleagues from other branch offices and meeting with clients to resolve complaints or issues and getting their feedback
- Building relationships with other branches and providing training and coaching to the branch’s team
- Evaluating conditions of the local market, seeking new opportunities for sales, and staying current with the market.
Deputy Manager
Kontakt Home
Baku
01.2019 - 09.2019
- Monitored daily operations and ensured compliance with company regulations.
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Resolved conflicts between staff members in a timely manner.
- Developed strategies for improving customer service standards within the organization.
- Worked closely with customers to understand needs and resolve diverse issues.
- Implemented quality control measures to uphold company standards.
Store Manager
AZZA
Baku
09.2017 - 12.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
Server
Fairmont Hotel
Baku
05.2017 - 09.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Deck Boss
GEOKINETICS
Baku
01.2016 - 01.2017
- Supervised and coordinated activities of deckhands in the safe and efficient operation of vessel.
- Performed maintenance on vessels, including cleaning, painting, repairs, and inspections.
- Inspected all equipment regularly to ensure it was in good working condition.
- Managed crew schedules to ensure adequate staffing levels were maintained at all times.
- Coordinated emergency response plans in case of medical emergencies or natural disasters.
General Manager
Alp Inn Hotel
Baku
01.2013 - 05.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
Cook
İhop Restaurant
Williamsburg city
05.2011 - 09.2011
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
Education
Management -
Azerbaijan Tourism And Management University
Baku05.2012
Skills
- Communication Skills
- Public Speaking
- Analytical
- Leadership
- Result oriented
- Customer Service
- Employee Development
- Branch Operations Management
- Excels in team leadership
- Account analysis expertise
- Excellent work ethic
- Staff Training
Certification
- Microsoft Office (Excell, Powerpoint, Word and others)
- ERP
- MIKROFLY
- 1C
- Outlook
- Jira Service Management
- Skype
- Trello
- Sea Survival Course (OTI), 03/01/16
- First Aid Training (SOS), 03/01/16
- Excell, 05/01/19
Languages
Azerbaijan
First Language
English
Intermediate (B1)
B1
Russian
Upper Intermediate (B2)
B2
Timeline
Branch Manager
Kontakt Home
10.2019 - Current
Deputy Manager
Kontakt Home
01.2019 - 09.2019
Store Manager
AZZA
09.2017 - 12.2018
Server
Fairmont Hotel
05.2017 - 09.2017
Deck Boss
GEOKINETICS
01.2016 - 01.2017
General Manager
Alp Inn Hotel
01.2013 - 05.2015
Cook
İhop Restaurant
05.2011 - 09.2011
- Microsoft Office (Excell, Powerpoint, Word and others)
- ERP
- MIKROFLY
- 1C
- Outlook
- Jira Service Management
- Skype
- Trello
- Sea Survival Course (OTI), 03/01/16
- First Aid Training (SOS), 03/01/16
- Excell, 05/01/19
Management -
Azerbaijan Tourism And Management University
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