Kamala Zeynalova
Baku,Azerbaijan
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Chat Support Service
Teleperformance UK
Baku, Azerbaijan
09.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
Back Office Specialist
Turkish Airlines
Baku, Baku City
05.2022 - 09.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Produced reports, contracts and correspondence using various software.
Call Center Representative
Turkish Airlines
Baku, Baku
04.2022 - 05.2022
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts - Basketball Coach
Azərbaycan İdman Akademiyası
Baku Azerbaijan 09.2021 -
Skills
- Customer relations and communications
- Customer and client relations
- Complaint resolution
- Account management
- Creative problem solving
Languages
Azerbaijani
Proficient (C2)
Russian
Proficient (C2)
English
Advanced (C1)
Turkish
Elementary (A2)
Certification
- National team player of Azerbaijan in basketball
- Two - time champion of the republic in basketball
Timeline
Chat Support Service
Teleperformance UK
09.2024 - Current
Back Office Specialist
Turkish Airlines
05.2022 - 09.2024
Call Center Representative
Turkish Airlines
04.2022 - 05.2022
Bachelor of Arts - Basketball Coach
Azərbaycan İdman Akademiyası
09.2021 -
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