Kamil Babashov
Azerbaijan, Baku.
Summary
Experienced hospitality professional skilled in managing operations for premium and local branded hotels, and restaurant groups. Proven track record in overseeing accommodation services, food and beverage operations, event coordination, spa management, and team leadership. Adept at optimizing guest experiences while achieving operational efficiency and financial targets.
Overview
24
24
years of professional experience
Work History
Director of Operations
Shusha Hotel
12.2023 - Current
- Managing Day-to-Day Operations: Oversee the daily operations of a newly inaugurated hotel featuring 154 rooms, a conference center, banquet ballroom, a la carte restaurant, bar, and spa.
- Ensuring High Standards of Guest Services: Direct accommodation services to ensure exceptional standards in guest check-in/check-out processes, housekeeping, and maintenance.
- Directing Food and Beverage Operations: Lead food and beverage operations to maintain quality service and maximize guest satisfaction in restaurant and bar operations.
- Coordinating Events, Conferences, and Banquets: Coordinate the planning and execution of events, conferences, and banquets to deliver seamless experiences for guests.
- Optimizing Spa Operations: Manage spa operations to optimize treatments, maintain facilities, and enhance guest wellness experiences.
- Leading and Developing Team Members: Lead a team of department heads and staff, providing leadership, training, and motivation to achieve operational excellence.
- Implementing Cost-Effective Measures: Introduce and oversee initiatives aimed at reducing costs while maintaining high service standards and achieving financial goals.
- Resolving Guest Concerns: Address guest issues promptly and effectively to ensure high levels of guest satisfaction and foster loyalty.
General Manager
Theatrum Hotel
10.2019 - 06.2022
- Managed all aspects of hotel operations, including guest services, accommodations, food and beverage, and facilities management.
- Led a team of dedicated staff and department heads, fostering a culture of excellence and teamwork.
- Implemented strategic initiatives to enhance guest satisfaction, resulting in improved online ratings and guest feedback.
- Cultivated strong relationships with local businesses and community leaders, enhancing the hotel's visibility and reputation.
General Manager
145 Group
05.2017 - 06.2019
- Managed multiple restaurant locations within the group, overseeing daily operations, staffing, and customer service.
- Led a team of managers and staff, emphasizing teamwork, training, and maintaining high standards of service.
- Implemented operational strategies to improve efficiency and profitability across the group.
- Developed and executed marketing initiatives to enhance customer engagement and increase foot traffic.
- Fostered relationships with suppliers and vendors to ensure high-quality ingredients and cost-effective purchasing.
Director of Food and Beverage
Fairmont Hotel Baku
10.2012 - 04.2017
- Oversaw all aspects of food and beverage operations, including restaurants, bars, catering, and room service.
- Implemented strategic initiatives to enhance dining experiences and improve guest satisfaction.
- Managed menu development, pricing strategies, and inventory control to optimize profitability.
- Led a team of managers and staff, fostering a culture of high standards and customer service excellence.
- Collaborated with other departments to ensure seamless coordination of events and guest services.of outlets - 6, Banquets- 2500 square m, Catering service
Director of Banquets
JW Marriott Absheron Baku
Baku, Azerbaijan
01.2012 - 09.2012
- Managed all banquet and event operations, ensuring seamless execution and exceptional guest experiences.
- Oversaw logistics, catering arrangements, and event setup to meet client expectations and hotel standards.
- Led a team of banquet managers, supervisors, and staff, providing training and guidance to deliver high-quality service.
- Developed and maintained relationships with clients to ensure repeat business and satisfaction.
- Implemented cost-control measures while maintaining high service standards and meeting financial targets.
Banquet Manager
Hyatt Hotels Baku
Baku, Azerbaijan
01.2001 - 01.2012
- Managed banquet operations for a prestigious hotel for 12 years, overseeing events ranging from weddings and corporate conferences to gala dinners and social gatherings.
- Coordinated closely with clients to plan and execute events according to their specifications, ensuring seamless execution and exceeding guest expectations.
- Supervised a dedicated team of banquet captains, servers, bartenders, and setup crews, providing training, guidance, and motivation to maintain high service standards.
- Led banquet room setup and decor, ensuring layouts, technical equipment, and aesthetics met event requirements and hotel standards.
- Implemented inventory management and cost-control measures, optimizing resources to achieve profitability targets without compromising service quality.
- Occasionally oversaw restaurant operations, demonstrating versatility in managing both banquet and dining services effectively.
- Handled guest inquiries, feedback, and concerns promptly, fostering strong guest relations and ensuring high levels of satisfaction and repeat business.
- Collaborated with other departments, including catering, kitchen, and sales teams, to ensure seamless coordination and execution of events.
- Recognized for consistently achieving high guest satisfaction scores and maintaining a positive reputation for the hotel's banquet services.
Education
Master degree -
Unknown
01.2003
Bachelor's Degree -
Baku Economic University
01.2000
Skills
- Operations Management
- Financial Management
- Supervision
- Issue Resolution
- Compliance Management
- Training and Development
- Recruitment and Staffing
- Performance Review and Evaluation
- Employee Management
- Operational Practices
- Hygiene and Quality Standards
- Customer Service Excellence
- Inventory Management (Ordering, Purchasing, Stocking)
- Product Sourcing and Vendor Relations
- Menu Development and Testing
- Equipment Maintenance and Management
Phonenumbers
(994 50) 755 57 76, (994 12) 425 94 20
Personal Information
- Place of Birth: Baku City, Azerbaijan
- Date of Birth: 07/11/79
- Nationality: Azeri
- Marital Status: Married
Traininganddevelopment
- Orientation Training
- Core Training
- Skills Trainings
- Leadership Training
- Harvard Manage Mentor (HMM)
- Licensed Training Courses
- Marriot Training Courses
- Fairmont Training Courses
Languages
- Azerbaijani: Native
- English: Business Proficient
- Turkish: Business Proficient
- Russian: Business Proficient
Timeline
Director of Operations
Shusha Hotel
12.2023 - Current
General Manager
Theatrum Hotel
10.2019 - 06.2022
General Manager
145 Group
05.2017 - 06.2019
Director of Food and Beverage
Fairmont Hotel Baku
10.2012 - 04.2017
Director of Banquets
JW Marriott Absheron Baku
01.2012 - 09.2012
Banquet Manager
Hyatt Hotels Baku
01.2001 - 01.2012
Master degree -
Unknown
Bachelor's Degree -
Baku Economic University
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