Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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KAMILLA YEVGLEVSKAYA

KAMILLA YEVGLEVSKAYA

Baku

Summary

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Coordinator

Best Service Insurance Assistant
Phuket
01.2024 - Current
  • Answered incoming calls and provided technical support to customers.
  • Managed daily operations of the call center including scheduling, staffing, and resource allocation.
  • Analyzed customer feedback surveys and identified areas for improvement in service delivery.
  • Maintained strong call control and quickly worked through scripts to address problems.

Guest Relations Assistant

Voyage Hotel Torba & Private
Bodrum
05.2024 - 10.2024
  • Greeted guests in a professional and friendly manner.
  • Provided information about the hotel, local attractions and services to guests.
  • Assisted with check-in and check-out procedures for guests.
  • Coordinated room assignments based on guest needs.
  • Processed payments accurately and efficiently.

Receptionist

Acapulco & Casino Hotel
Girne
06.2023 - 09.2023
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system

Sales Manager

Azerbaijan Travel International Agency
Baku
03.2021 - 05.2023
  • Created professional sales presentations to creatively communicate product quality and market comparisons
  • Forecasted product sales and achieved quarterly and annual sales objectives
  • Created surveys to gather customer feedback and inform sales strategies

Ders Evi Exam Supervisor

Baku
09.2021 - 04.2023
  • Maintained excellent student relationships by providing ongoing support
  • Administered entrance and final exams to students

Education

High School Diploma -

IMC University of Applied Sciences Krems
Venna
06-2025

High School Diploma -

Azerbaijan Tourism And Management University
Baku
06-2025

Skills

  • Multi-line telephone skills
  • Resolving conflict
  • Document Management
  • Stress Tolerance
  • Process improvement
  • B2B sales
  • Schedule Coordination

Certification

  • TURKIY TILLI YOSHLAR | UZBEKISTAN
  • RECEPTIONIST at Acapulco Hotel Resort | CYPRUS
  • The World in Florence | ITALY
  • SHAHDAH QUBA HEYDAR ALIYEV 100 IL | BAKU
  • LOGIC COMPETITION | BAKU
  • Hilton Hotel Tour | BAKU
  • Fairmont Hotel Tour | BAKU
  • Erasmus+, Youthpass | Belgium

Languages

Azerbaijan
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Turkish
Advanced (C1)
C1
French
Elementary (A2)
A2

Timeline

Guest Relations Assistant

Voyage Hotel Torba & Private
05.2024 - 10.2024

Call Center Coordinator

Best Service Insurance Assistant
01.2024 - Current

Receptionist

Acapulco & Casino Hotel
06.2023 - 09.2023

Ders Evi Exam Supervisor

09.2021 - 04.2023

Sales Manager

Azerbaijan Travel International Agency
03.2021 - 05.2023

High School Diploma -

IMC University of Applied Sciences Krems

High School Diploma -

Azerbaijan Tourism And Management University

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KAMILLA YEVGLEVSKAYA