KAMILLA YEVGLEVSKAYA
Baku,BA
Summary
Multilingual hospitality professional with extensive experience in front office operations and guest relations. Demonstrated ability to excel in fast-paced, multicultural environments while maintaining high standards of service. Recognized for adaptability, cultural awareness, and excellent interpersonal skills, consistently creating smooth and welcoming experiences for international guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Coordinator
Best Service Insurance Assistant
Phuket
01.2024 - Current
- Provided technical support to customers through efficient handling of incoming calls.
- Managed daily call center operations including scheduling, staffing, and resource allocation.
- Analyzed customer feedback surveys to identify service delivery improvement areas.
- Maintained strong call control while effectively following scripts to resolve issues.
PR Manager Internship
ProfityCo.
Baku
02.2025 - 05.2025
- Analyzed PR campaign effectiveness through web traffic data and social media engagement rates.
- Identified potential investors and presented compelling investment opportunities.
- Developed innovative marketing strategies to enhance brand awareness.
- Established a website and social media presence to promote startup initiatives.
VIP Guest Relations Assistant
Voyage Hotel Torba & Private
Bodrum
03.2024 - 11.2024
- Greeted guests with professionalism and friendliness to create welcoming atmosphere.
- Provided comprehensive information on hotel amenities, local attractions, and services.
- Assisted with check-in and check-out procedures to enhance guest experience.
- Coordinated room assignments tailored to individual guest preferences.
- Processed payments accurately and efficiently to ensure seamless transactions.
Receptionist
Acapulco & Casino Hotel
Girne
05.2023 - 09.2023
- Executed daily front desk duties, handling payment processes and guest check-ins efficiently.
- Addressed and resolved guest issues with care, fostering a welcoming environment.
- Sustained high guest satisfaction ratings through proactive service and feedback management.
- Welcomed international guests using PMS to enhance overall check-in experience.
Junior Sales Executive
Azerbaijan Travel International Agency
Baku
09.2021 - 10.2022
- Developed professional sales presentations to effectively showcase product quality and market positioning.
- Forecasted product sales, consistently meeting quarterly and annual sales objectives.
- Designed surveys to collect customer feedback, informing strategic sales initiatives.
Education
Bachelor of Science - Leisure And Management Tourism, Tourism Management
IMC University of Applied Sciences Krems
Vienna06.2025
Bachelor of Science - Tourism Organization
Azerbaijan Tourism And Management University
Baku06.2025
Skills
- Guest check-in and check-out procedures (using PMS: Opera, Fidelio)
- Conflict resolution and cultural sensitivity
- Multitasking in fast-paced environments
- Professional communication with diverse guests
- CRM and data entry accuracy
- Fast learner with a positive attitude
Certification
- Youth Diplomacy Program 'Turkiy Tilli Yoshlar' - Uzbekistan
- Cultural Event 'The World in Florence' - Italy
- Erasmus+ Youthpass Training - Belgium
- Hotel Tours: Hilton, Fairmont - Baku
- Shahadah Quba Heydar Aliyev Event - Baku
- Youth for a Healthy Future - Baku
- Guest Relation Manager - Voyage Hotel
Languages
- Azerbaijan, First Language
- Russian, Proficient (C2)
- English, Advanced (C1)
- Turkish, Advanced (C1)
- Ukrainian, Beginner (A1)
- French, Elementary (A2)
Timeline
PR Manager Internship
ProfityCo.
02.2025 - 05.2025
VIP Guest Relations Assistant
Voyage Hotel Torba & Private
03.2024 - 11.2024
Call Center Coordinator
Best Service Insurance Assistant
01.2024 - Current
Receptionist
Acapulco & Casino Hotel
05.2023 - 09.2023
Junior Sales Executive
Azerbaijan Travel International Agency
09.2021 - 10.2022
Bachelor of Science - Leisure And Management Tourism, Tourism Management
IMC University of Applied Sciences Krems
Bachelor of Science - Tourism Organization
Azerbaijan Tourism And Management University
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