Kamran Mamedov
Frontend Developer | Helpdesk Support
Baku
Summary
Dedicated and proactive Helpdesk Technician with hands-on experience providing technical support in educational and corporate environments. Skilled in troubleshooting hardware, software, and network issues, configuring systems, and assisting users with efficient and clear communication. Experienced in printer setup, network configuration, Windows environment management, and server maintenance. Known for solving problems quickly and ensuring smooth IT operations.
Overview
1
1
Certification
4
4
years of post-secondary education
Work History
Computer Helpdesk Technician
Azerbaijan Language University
Baku, Baku City
05.2025 - Current
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Improved user experience by conducting regular maintenance tasks such as software updates, virus scans, and performance optimizations.
- Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
Advertising Specialist
Hacizade Grup
09.2021 - Current
- Optimized creative assets for various digital platforms, ensuring a cohesive brand identity across all customer touchpoints.
- Enhanced team collaboration by sharing industry knowledge and best practices in regular meetings.
Computer Helpdesk Technician
CBC Sports
Baku, Baku City
02.2024 - 05.2024
Front End Developer
Israel Azerbaijan Training Center
02.2023 - 05.2023
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Worked closely with UX/UI designers to translate their designs into functional web applications.
- Utilized version control systems such as Git to track changes throughout the development process.
- Maintained website performance by conducting regular updates and addressing compatibility issues across various platforms.
Education
Bachelor of Science - Information Technology
ADNSU
Baku, Azerbaijan 09.2020 - 07.2024
Skills
Software updates
IT troubleshooting
Hardware installations
Problem-solving skills
IT compliance
Software development
Hardware updates
Web development
Microsoft office specialist (MOS) expert
Technical support
Windows 7, 8, 10 vs 11
HTML5 proficiency
Front-end frameworks
Responsive design
CSS3 expertise
Bootstrap framework
Web animations
Python
Code writing
Remote support
Printer support
Software installation
Network connectivity
Hardware repair
Virus removal
System upgrades
Software configuration
Server maintenance
Helpdesk operations
Operating systems
Technical issues analysis
Service support
Application installations
Technical troubleshooting
Network configuration
Network diagnostics
LAN/WAN
Microsoft outlook
TCP/IP
Security protocols
System administration
DHCP/DNS ethernet and firewall proficient
MS office proficiency
Teamwork
Problem-solving abilities
Certification
Certified Front End Developer İATC - 02.2023-06.2023
Languages
Azerbaijan
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Computer Helpdesk Technician
Azerbaijan Language University
05.2025 - Current
Computer Helpdesk Technician
CBC Sports
02.2024 - 05.2024
Front End Developer
Israel Azerbaijan Training Center
02.2023 - 05.2023
Advertising Specialist
Hacizade Grup
09.2021 - Current
Bachelor of Science - Information Technology
ADNSU
09.2020 - 07.2024