Kanan Guliyev
Customer Services Assistant
Baku
Summary
Customer Service Assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Petroleum industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients of Petroleum industry in Azerbaijan such as SOCAR , BP ,
Halliburton , Schlumberger , Turan Drilling , CMS and so on . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Well-qualified Customer Services familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Assistant
Hydrasun
Baku
2019.06 - Current
- Offered basic technical support for clients on wide range of company products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer questions about product availability and shipment times.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Responded to customer calls and emails to answer questions about products and services.
- Organized and scheduled customer orders to appropriate departments.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
Engineering Intern
AzeriGas Production union
Baku
2017.02 - 2017.05
- Maintained positive work atmosphere by building relationships with co-workers, and management .
- Developed, prepared, and reviewed reports and studies to identify and recommend engineering solutions .
Education
Bachelor of Science - Oil And Gas Facility Engineering
2013.09 - 2017.06
- Received Scholarship
- Member of AEGEE Baku ( European Student Forum )
Skills
Documentation and reporting
Inbound and outbound calling
Stock management
Warehousing functions
Training development aptitude
International sales support
Certification
Small Bore Tubing Integrity Course
Timeline
Small Bore Tubing Integrity Course
2020-01
Customer Service Assistant - Hydrasun
2019.06 - Current
IELTS
2017-04
Engineering Intern - AzeriGas Production union
2017.02 - 2017.05
Azerbaijan State Oil And Industry University - Bachelor of Science, Oil And Gas Facility Engineering
2013.09 - 2017.06