Summary
Overview
Work History
Education
Skills
Certification
Timeline
Kanan Guliyev

Kanan Guliyev

Customer Services Assistant
Baku

Summary

Customer Service Assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Petroleum industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients of Petroleum industry in Azerbaijan such as SOCAR , BP ,
Halliburton , Schlumberger , Turan Drilling , CMS and so on . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Well-qualified Customer Services familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Customer Service Assistant

Hydrasun
Baku
06.2019 - Current
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer questions about product availability and shipment times.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Organized and scheduled customer orders to appropriate departments.
  • Managed timely and effective replacement of damaged or missing products.
  • Effective liaison between customers and internal departments.

Engineering Intern

AzeriGas Production union
Baku
02.2017 - 05.2017
  • Maintained positive work atmosphere by building relationships with co-workers, and management .
  • Developed, prepared, and reviewed reports and studies to identify and recommend engineering solutions .

Education

Bachelor of Science - Oil And Gas Facility Engineering

Azerbaijan State Oil And Industry University, Baku , Azerbaijan
09.2013 - 06.2017
  • Received Scholarship
  • Member of AEGEE Baku ( European Student Forum )

Skills

    Documentation and reporting

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Certification

Small Bore Tubing Integrity Course

Timeline

Small Bore Tubing Integrity Course

01-2020
Customer Service Assistant - Hydrasun
06.2019 - Current

IELTS

04-2017
Engineering Intern - AzeriGas Production union
02.2017 - 05.2017
Azerbaijan State Oil And Industry University - Bachelor of Science, Oil And Gas Facility Engineering
09.2013 - 06.2017
Kanan GuliyevCustomer Services Assistant