Kanan Ismayilov
Baku
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows system. Proven skill in resolving problems quickly on first call.Quickly solving the problem.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Engineer
ITSM
07.2022 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Knowledge of hardware and software
Helpdesk Support Engineer
1C Company
12.2021 - 06.2022
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Knowledge of the 1C program
Education
İşletme
Atatürk Universiteti
CCNA
Netline
02.2021
Helpdesk
Step IT Academy
09.2020
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- Software Installation
- Hardware diagnostics
- Desktop support
- Network configuration
- Remote Support
- Windows 10
- User Support
- Hardware upgrades
- Application installations
- Data Recovery
- Microsoft Outlook
- Microsoft Windows and Office
- Computer Diagnostics
- Software Upgrades
- 1C and so on
Certification
- IT Essentials Certificate
- CCNA-Cisco Certified Network Associate
Languages
Azerbaijan
Native language
English
Beginner
A1
Turkish
Upper intermediate
B2
Timeline
IT Support Engineer
ITSM
07.2022 - Current
Helpdesk Support Engineer
1C Company
12.2021 - 06.2022
İşletme
Atatürk Universiteti
CCNA
Netline
Helpdesk
Step IT Academy
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