Kanan Salayev
Aerbaijan, Baku,BA
Summary
An enthusiastic, hardworking, dynamic and confident professional. I am supremely motivated with strong vision and goal oriented to achieve a successful outcome. Looking for a full time job with an opportunity to further develop my skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Azercell LLC
Online Support Representative
Azerbaijan, Baku
02.2022 - 02.2024
- Being responsible for overall Online Support during the night and some day-shifts.
- Acting on the information.
- Managing customer inquiries over online channels in 3 languages (Social Media, Chat, E-mail, etc.).
- Making appropriate registrations for solving problems and technical difficulties.
Azercell LLC
Dealership Support
Baku
06.2023 - 11.2023
- Registering, resolving, and forwarding incoming requests from dealers to the specific departments.
- Responding to service system requests.
- Visiting dealer sales points.
- Preparing weekly and monthly reports.
- Maintaining relevant documentation related to dealers.
- Sending appropriate notifications.
- Assessing dealers' knowledge levels.
Azercell LLC
Contact Center Representative
Azerbaijan, Baku
12.2018 - 02.2022
- Handle customer inquiries and requests.
- Provide customers with product and service information.
- Registration of customer complaints;
Azercell LLC
Sales and Service Specialist
Azerbaijan, Baku
06.2018 - 12.2018
- Investigate and engage potential customers.
- Maintain relationships with existing customers and reach selling goals.
- Constantly investigate, evaluate and inform management about customers' wishes, requirements and complaints.
- Submit daily reports on the work done to management.
AMEA
Research Assistant
Azerbaijan, Baku
04.2014 - 06.2016
- Receiving complaints from the IT department, diagnosing and resolving problems.
- Ensure that all devices and software, including laptops, desktops, printers, and other network equipment, are installed, downloaded, and troubleshooted.
- Ensuring data security and storage.
- Carry out tasks assigned by the immediate supervisor and management in a timely and proper manner.
R&R Travel
Travel Agent
Azerbaijan, Baku
01.2014 - 04.2014
- Timely and businesslike response to customer inquiries.
- Market analysis, gathering information about corporate clients.
- Establishing relationships with new corporate clients.
- Maintaining and developing relationships with existing customers.
- Organization of external and internal tours.
- Prepare daily and monthly sales reports and submit to management
Education
Bachelor of Science - İnformation Technology
Azerbaijan State Oil And Industry University
Azerbaijan, Baku09.2021
Bachelor of Arts - Football
Azerbaijan State Academy of Physical Education And
Azerbaijan, Baku09.2012
Skills
- MS Office
- SQL
- Azure
- Galileo
- Amadeus
Languages
Azerbaijani
First Language
Russian
Advanced (C1)
C1
English
Intermediate (B1)
B1
Turkish
Advanced (C1)
C1
Certification
- Software Testing from Idealhub
- System Administration Essentials from Educators.pro
- Sales Skills from Azercell (Investors in people - Gold)
- Customer Oriented Service Culture from Azercell (Investors in people - Silver)
- Sales Skills from Azercell (Investors in people - Silver)
- Face-to-face Customer Service from Azercell (Investors in people - Silver)
- Galileo Reservation Base from Travelport
- Amadeus Basic Course from Amadeus
- “Şən və Hazırcavablar Klubu” Volunteer from Republic of Azerbaijan ministry of Youth and Sport
- FIFA/AFFA “FIFA U-17 Women’s World Cup Azerbaijan 2012" as a TV Volunteer from FIFA/AFFA
- MS Word from Institute of Information Technology
Timeline
Azercell LLC
Dealership Support
06.2023 - 11.2023
Azercell LLC
Online Support Representative
02.2022 - 02.2024
Azercell LLC
Contact Center Representative
12.2018 - 02.2022
Azercell LLC
Sales and Service Specialist
06.2018 - 12.2018
AMEA
Research Assistant
04.2014 - 06.2016
R&R Travel
Travel Agent
01.2014 - 04.2014
Bachelor of Science - İnformation Technology
Azerbaijan State Oil And Industry University
Bachelor of Arts - Football
Azerbaijan State Academy of Physical Education And
- Software Testing from Idealhub
- System Administration Essentials from Educators.pro
- Sales Skills from Azercell (Investors in people - Gold)
- Customer Oriented Service Culture from Azercell (Investors in people - Silver)
- Sales Skills from Azercell (Investors in people - Silver)
- Face-to-face Customer Service from Azercell (Investors in people - Silver)
- Galileo Reservation Base from Travelport
- Amadeus Basic Course from Amadeus
- “Şən və Hazırcavablar Klubu” Volunteer from Republic of Azerbaijan ministry of Youth and Sport
- FIFA/AFFA “FIFA U-17 Women’s World Cup Azerbaijan 2012" as a TV Volunteer from FIFA/AFFA
- MS Word from Institute of Information Technology
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