Kandy Estrada
Phoenix
Summary
Providing excellent guest service in a upscale retail environment, management experience sales experience looking for new fun opportunities to grow and learn new industries
Overview
14
14
years of professional experience
Work History
Store Manager
Bop LLC
Phoenix
01.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and procedures.
- Oversaw inventory control, including stock management and order replenishment.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Implemented visual merchandising strategies to enhance product displays and customer experience.
- Handled customer inquiries, resolved issues, and maintained satisfaction levels.
- Conducted regular team meetings to communicate goals and improve performance.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Lead Sales Associate
Totally different LLC
Phoenix
08.2017 - 01.2024
- Led sales team in achieving daily targets and enhancing customer engagement.
- Trained new associates on product knowledge and effective sales techniques.
- Developed strategic promotions to attract new customers and increase sales volume.
- Assisted customers in product selection and provided tailored recommendations.
- Monitored inventory levels and coordinated restocking efforts with management.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Sales Associate
Stummer LLC
Phoenix
11.2012 - 08.2017
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Ensured appealing store appearance and organized merchandise displays to promote product visibility.
- Executed sales transactions efficiently using point-of-sale systems to streamline checkout process.
- Achieved promotion to assistant store manager within three months by demonstrating leadership qualities and operational efficiency.
Education
Skills
- Inventory management
- Retail inventory management
- Inventory control
- Visual merchandising
- Customer relationship management
- Customer service
- Average ticket sales
- Cash handling
- Staff training
- Problem solving
- Conflict resolution
- Multitasking
Languages
Spanish
Professional
Timeline
Store Manager
Bop LLC
01.2024 - Current
Lead Sales Associate
Totally different LLC
08.2017 - 01.2024
Sales Associate
Stummer LLC
11.2012 - 08.2017