Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Varela

Mesa

Summary

My goal is to find a stable work environment which will provide me with ample opportunity for growth.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

16
16
years of professional experience

Work History

Patient Service Representative/Secure Messaging Team Team Lead/PSR III

CVS Specialty
01.2017 - 12.2023
  • Excellent customer service, Manages Secure Messaging volumes, understands both verbal and written communication.
  • Assists in different departments, colleagues and some projects.
  • Assist in group chats within the Secure Messaging Team.
  • Responds to a variety of patient requests involving follow ups to doctor’s offices, Insurance, copay assistances, digital issues, research on various issues with patient accounts.
  • Manually tracks and provides reports to leadership on the progress of secure messaging, such as hourly reports, daily, weekly, monthly.
  • Assist in our Live Chat console.

Chat Specialist

Apple Inc.
02.2015 - 10.2016
  • Customer service, works great under pressure and positive interpersonal skills
  • Handled three chats at one time. Sales, Customer Service and some Technical.
  • 60-70 words per minute.
  • Maintain informative and polite communication with customers during interaction with me
  • Maintained a professional appearance and attitude toward customers and colleagues.

Patient Transporter

Banner Heart Hospital
02.2008 - 04.2013
  • Maintained a professional and proper attitude.
  • Transported patients to and from a variety of medical tests.
  • Assisted in transporting blood products to and from the operating room.
  • Handled some medical equipment (oxygen tanks, gurney’s, wheelchairs, Saline pumps).

Education

Criminal Justice

Mesa Community College

Skills

  • Efficient in Microsoft Word, Excel, Power Point
  • 60-70 wpm, learn quickly, detail oriented, hardworking and work great under pressure, perfected customer service skills, willing to learn and reliable
  • Customer service
  • HIPAA compliance

Timeline

Patient Service Representative/Secure Messaging Team Team Lead/PSR III

CVS Specialty
01.2017 - 12.2023

Chat Specialist

Apple Inc.
02.2015 - 10.2016

Patient Transporter

Banner Heart Hospital
02.2008 - 04.2013

Criminal Justice

Mesa Community College

Similar Profiles

CREATE PROFILE
Jaime Varela