Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaneisha Session

Phoenix

Summary

Dynamic and customer-focused professional with over a decade of experience delivering top-tier service in fast-paced environments. Adept at building strong relationships, ensuring customer satisfaction, and going above and beyond to enhance guest experiences. Proficient in communication, organization, and problem-solving, with a strong ability to adapt and thrive under pressure. Skilled in handling diverse customer needs with professionalism, empathy, and efficiency. Technologically savvy, with a keen eye for detail, and a commitment to excellence in every interaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Personal Assistant/Nanny

Karley Nichols
Scottsdale
10.2023 - Current
  • Managed all email and business inquiries related to rental properties owned by Karley Nichols, ensuring prompt and professional communication.
  • Assisted in the day-to-day management of rental properties, including liaising with tenants and addressing their needs in a timely manner.
  • Supported and managed daily routines for a young child, demonstrating strong multitasking and organizational skills.
  • Maintained a clean and organized home environment through efficient management of household tasks, including cleaning, cooking, laundry, and grocery shopping.
  • Coordinated transportation for a preschooler, including drop-offs and pick-ups for school, extracurricular activities, and social engagements.

Healthcare Customer Service Representative

RightWay Healthcare
Denver
06.2021 - 10.2023
  • Provided patient guidance by offering personalized assistance to patients, and helping them navigate through healthcare services, insurance options, and treatment pathways.
  • Responded to patient calls, emails, and messages, delivering clear and empathetic solutions to healthcare-related questions.
  • Supported insurance processes by assisting patients in understanding their insurance coverage, facilitating claims, and clarifying billing procedures.
  • Collaborated with healthcare providers, and acted as a liaison between them and our patients. Ensuring a smooth communication flow, and resolving any issues related to care.
  • Served as a patient advocate, ensuring that their voices were heard in matters of care coordination and healthcare services.

Medical Administrative Assistant

APEX Family Medicine
Denver
11.2018 - 06.2021
  • Provided compassionate and patient-focused assistance by demonstrating excellent customer service and a high level of professionalism.
  • Provided exceptional patient service by welcoming patients upon arrival, ensuring a warm and professional first impression, while assisting with check-in procedures.
  • Coordinated appointments and confirmed or scheduled follow-up appointments between patients and healthcare providers for seamless care continuity.
  • Facilitated patient medication refill requests, ensuring prescriptions were processed efficiently and accurately.
  • Maintained the organization of all medical records, ensuring that all patient files were meticulously organized and maintained, while adhering to privacy and confidentiality standards.

Supervisor/Bartender

OHM Concession Group
Saint Louis
06.2014 - 11.2018
  • Supervised staff to ensure compliance with company policies, ServSafe guidelines, and health regulations.
  • Led by example in delivering exceptional guest service, upholding the company’s commitment to "Outstanding Hospitality Management."
  • Managed high-volume bar operations, preparing and serving beverages efficiently, while maintaining a welcoming atmosphere.
  • Ensured prompt and accurate service, optimizing workflow during peak hours to enhance guest satisfaction.
  • Trained and mentored team members, fostering a professional and customer-focused work environment.

Education

High School Diploma -

Belleville East Highschool
Belleville, IL
05-2010

Skills

  • Excellent customer service
  • Interpersonal skills
  • Administrative support specialist
  • Exceptional organization
  • Professional communication
  • Patient advocacy
  • Data entry
  • Attention to detail
  • Multitasking

Certification

DONA Certified Birth Doula

Timeline

Personal Assistant/Nanny

Karley Nichols
10.2023 - Current

Healthcare Customer Service Representative

RightWay Healthcare
06.2021 - 10.2023

Medical Administrative Assistant

APEX Family Medicine
11.2018 - 06.2021

Supervisor/Bartender

OHM Concession Group
06.2014 - 11.2018

High School Diploma -

Belleville East Highschool

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