Summary
Overview
Work History
Education
Skills
Timeline
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Kara Martinez

Tucson

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

I took a sabbatical to help a family member during the last year.

Overview

7
7
years of professional experience

Work History

Banquet Server

Hilton Hotel
Tucson
06.2021 - 05.2023
  • Adjusted table settings between courses to enhance dining experience.
  • Executed closing duties, including restocking supplies and sanitizing surfaces.
  • Adhered to sanitation guidelines during food handling to ensure safety standards.
  • Schedule Reservation for Banquets.
  • Decorate Banquet Facility.
  • Customized Menu for Clientele.

Leasing Agent Assistant

Living Well Homes/AJ Employment
Tucson
11.2020 - 07.2021
  • Conducted market surveys to determine competitive rates for leasing units.
  • Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
  • Performed regular walkthroughs of vacant units to ensure they are ready for showings.
  • Processed applications for prospective tenants by verifying references and conducting background checks.
  • Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
  • Ensured that all leases were signed properly according to company policies and procedures.
  • Assisted Leasing Agents in responding to tenant inquiries and complaints.
  • Established strong working relationships with vendors responsible for maintenance services at leased properties.
  • Updated the property management software with changes in occupancy, rent payments and other tenant information.
  • Assisted in drafting new lease agreements based on predetermined criteria set by the Leasing Agent.
  • Responded promptly to tenant requests regarding maintenance issues or other concerns.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Checked rental eligibility by following company's verification process.
  • Received rent payments and tracked transactions in accounting software.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Detailed application requirements and answered questions from prospective tenants.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Leasing Consultant

Ten Fifty Apartments/ Dorado
Tucson
12.2017 - 06.2018
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Updated resident data into property management software system daily.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Greeted potential tenants and provided information about the property.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Maintained accurate records of prospective renters, applications and leases.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Received rent payments and tracked transactions in accounting software.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted informative and personalized tours, resulting in new leases.

Leasing Assistant

Scotiabank
Tucson
08.2016 - 11.2017
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Resolved tenant complaints promptly and professionally.
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Answered phone calls from prospective tenants and provided information about available rental units.
  • Processed applications for prospective tenants and conducted background checks.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Collected rent payments from tenants and processed them into accounting software.
  • Monitored tenant accounts for late or missed payments.
  • Negotiated lease renewals with existing tenants.
  • Scheduled viewings of rental properties with prospective tenants.
  • Coordinated maintenance services for existing tenants as needed.
  • Received rent payments and tracked transactions in accounting software.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Encouraged prospective tenants to fill out applications after property tours.

Education

General Education

Pima Community College
Tucson, AZ

Real Estate

Hogan School of Real Estate
Tucson, AZ

Skills

  • Customer service
  • Conflict resolution
  • Tenant relations
  • Data entry
  • Inspection coordination
  • Team collaboration
  • Good Telephone Etiquette
  • Excellent communication
  • Organization and time management
  • Dependable and responsible

Timeline

Banquet Server

Hilton Hotel
06.2021 - 05.2023

Leasing Agent Assistant

Living Well Homes/AJ Employment
11.2020 - 07.2021

Leasing Consultant

Ten Fifty Apartments/ Dorado
12.2017 - 06.2018

Leasing Assistant

Scotiabank
08.2016 - 11.2017

General Education

Pima Community College

Real Estate

Hogan School of Real Estate

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Kara Martinez