Kara Tharp
Phoenix
Summary
Professional administration expert with hands-on experience in coordinating office operations and managing administrative tasks. Known for strong focus on team collaboration and delivering results, adaptable to changing needs and reliable in all situations. Proficient in scheduling, communication, and resource management, with proven track record in maintaining efficient office environments. Highly organized, with excellent problem-solving skills and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Education Administration Coordinator
Mayo Clinic Alix School of Medicine
04.2022 - Current
- Work directly with the Student Affairs Dean and tri-site employees to ensure the needs of the medical students are addressed
- Work independently to coordinate assigned processes/programs, e.g. appointment, application, interview, scheduling, pre- and post-matriculation, orientation, and committee support
- Serve as a resource and interpret respective department-specific policies and procedures
- Handle various projects and challenges simultaneously, with minimal direction.
- Serve as a resource and/or trainer for applicable technology systems
- Coordinate and maintains specific learner/faculty data (e.g., entering/updating data, preparing reports, etc.)
Patient Appointment Specialist
Mayo Clinic
03.2021 - 04.2022
- Ensured timely check-ins for clients by maintaining a smooth front desk operation during busy periods.
- Handled confidential client information with discretion, adhering to privacy regulations and company guidelines.
- Demonstrated excellent problem-solving skills when faced with challenging situations involving scheduling conflicts or miscommunications.
- Streamlined appointment booking process for increased productivity and reduced wait times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly and professionally.
Practice Manager
Apex Physicians Infectious Diseases
06.2020 - 03.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Monitored KPIs within the clinic to ensure growth and appropriate care
Front Office Manager
Camelback Medical Centers
02.2018 - 06.2020
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Master of Health Administration - Health Administration
A.T. Still University
Mesa, AZ05-2021
Bachelor of Science - Kinesiology
Texas Tech University
Lubbock, TX12-2017
Skills
- Data management
- Scheduling coordination
- Regulatory compliance
- Project management
- Customer service
- Team collaboration
- Attention to detail
Certification
Silver Quality: Medical Student Performance Evaluation Mayo Clinic Alix School of Medicine 2023 December
Timeline
Education Administration Coordinator
Mayo Clinic Alix School of Medicine
04.2022 - Current
Patient Appointment Specialist
Mayo Clinic
03.2021 - 04.2022
Practice Manager
Apex Physicians Infectious Diseases
06.2020 - 03.2021
Front Office Manager
Camelback Medical Centers
02.2018 - 06.2020
Master of Health Administration - Health Administration
A.T. Still University
Bachelor of Science - Kinesiology
Texas Tech University
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