Karen Chism
Phoenix
Summary
To utilize my extensive experience in whatever role am tasked with. I have experience in fast-paced environments, high risk situations, thriving under pressure and am adaptable to last-minute changes. Being results-driven, I specialize in customer relationship management, operational leadership, and process optimization . Creating a positive and productive work environment with team members and customers is a priority.
Overview
25
25
years of professional experience
Work History
Service Manager
Apex Refrigeration & Boiler Co.
Phoenix
08.2008 - 12.2022
- Managed daily operations of the service department in a high-risk environment.
- Addressed urgent and escalated issues with constantly shifting priorities.
- Maintained comprehensive service and maintenance records in highly regulated field.
- Acquired equipment and parts required for repairs and replacement.
- Led recruitment efforts to build Service and Construction Department staff.
- Oversaw fleet management for company vehicles and equipment, ensuring safety and reducing downtime.
- Personally cultivated strong relationships with customers and vendors through partnerships.
- Presented detailed quotes to customers.
- Maintained up-to-date status of all required licenses and certifications.
- Prioritized a positive relationship with peers to achieve company wide goals.
Front Desk
Powerhouse Gym and Fitness Center
Anchorage
01.2007 - 07.2008
- Greeted and assisted members with friendly, professional demeanor.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained membership benefits and assisted in filling out contracts for new members.
Job Dept Coordinator
Moore Heating.
Anchorage
10.2005 - 01.2007
- Set up daily work schedules and dispatched technicians.
- Ordered necessary parts and equipment.
- Performed job department billing.
Service Dept Coordinator
Industrial Refrigeration & Boiler Co.
Phoenix
05.1998 - 06.2005
- Coordinated repair services and maintenance schedules for service technicians. Dispatched them accordingly.
- Managed communication between clients and service technicians effectively.
- Resolved customer complaints promptly and professionally.
- Ordered equipment and parts as necessary.
- Performed Accounts Receivable role- sending out all Service Department invoicing.
Education
Graduated - General Studies
Alhambra High School
Phoenix, AZSkills
- Project Management
- Compliance documentation
- Record Keeping
- Conflict resolution
- Cost estimates
- Vendor sourcing
- Customer Service
- Outgoing and energetic
- Workflow management
- Maintenance planning
- Team Player
References
- Erik Rasmussen, Apex Refrigeration & Boiler Co., General Manager/Vice President, 602-864-1600, erasmussen@apexrefrig.com
- Jack Garrett, Shamrock Foods, Management, 602-763-0335
- Matt Mendelsohn, Ice Den- Scottsdale, Maintenance Supervisor, 480-204-4402, mmendelsohn@coyotesice.com
Timeline
Service Manager
Apex Refrigeration & Boiler Co.
08.2008 - 12.2022
Front Desk
Powerhouse Gym and Fitness Center
01.2007 - 07.2008
Job Dept Coordinator
Moore Heating.
10.2005 - 01.2007
Service Dept Coordinator
Industrial Refrigeration & Boiler Co.
05.1998 - 06.2005
Graduated - General Studies
Alhambra High School