Karen De Jesus
Phoenix
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
SimonMed Imaging
Phoenix, AZ
01.2025 - Current
- Collect and process necessary forms, such as insurance details, medical histories, and consent forms. Communicating with patients, explaining the procedures and answering any questions they may have.
- Collect co-pays, process payments, and verify insurance information for billing purposes.
- Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes. TA for MRI, US, MAMMO.
- Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
- Ensure Accuracy: Double-check ICD-10 codes for correctness and compliance.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
Customer Service Representative
Autozone
Phoenix, AZ
11.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Restaurant Server
Mimi's Cafe
Goodyear, AZ
09.2020 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Greeted new customers, discussed specials, and took drink orders.
Education
Licenses - Esthetician
Avalon School of Cosmetology
Phoenix, AZ05.2022
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Empathy and understanding
- HIPAA Compliance
- Multitasking and Organization
- Clerical Support
- Cross-cultural sensitivity
- Conflict resolution
- Medical billing
- Eligibility determination
- Team collaboration
- Money handling
- Patient check-in
- Registration and admissions
Certification
- CERTIFICATIONS
- CPR
- First Aid
Languages
Spanish
Bilingual