Karen farias
PHOENIX,AZ
Overview
6
6
years of professional experience
Work History
Collections Specialist
Discover Card
02.2023 - 11.2023
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Communicated effectively with customers to resolve payment disputes and negotiate repayment plans.
- Collaborated with team members to streamline collection processes and improve overall efficiency.
- Negotiated to collect balance in full.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer Service Representative
Medical Transportation Brokerage of Arizona
05.2021 - 01.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring timely resolution of issues and maintaining satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to address customer needs and enhance service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Line Cook
Sirvezas
04.2018 - 05.2020
- Prepared and cooked menu items according to recipes and quality standards.
- Ensured kitchen cleanliness by adhering to food safety regulations and sanitation guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Smart Schools
Phoenix, AZSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
Timeline
Collections Specialist
Discover Card
02.2023 - 11.2023
Customer Service Representative
Medical Transportation Brokerage of Arizona
05.2021 - 01.2023
Line Cook
Sirvezas
04.2018 - 05.2020
Smart Schools
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