Karen farias
PHOENIX,AZ
Overview
6
6
years of professional experience
Work History
Collections Specialist
Discover Card
02.2023 - 11.2023
- Managed customer accounts to ensure timely payments and reduce outstanding balances.
- Communicated effectively with customers to resolve payment disputes and negotiate repayment plans.
- Collaborated with team members to streamline collection processes and improve overall efficiency.
- Negotiated to collect balance in full.
- Enhanced customer trust and retention with empathetic and solution-focused interactions.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer Service Representative
Medical Transportation Brokerage of Arizona
05.2021 - 01.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring timely resolution of issues and maintaining satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Collaborated with team members to address customer needs and enhance service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Line Cook
Sirvezas
04.2018 - 05.2020
- Prepared and cooked menu items according to recipes and quality standards.
- Ensured kitchen cleanliness by adhering to food safety regulations and sanitation guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
Smart Schools
Phoenix, AZSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
Timeline
Collections Specialist
Discover Card
02.2023 - 11.2023
Customer Service Representative
Medical Transportation Brokerage of Arizona
05.2021 - 01.2023
Line Cook
Sirvezas
04.2018 - 05.2020
Smart Schools
Similar Profiles
Serthenia FrostSerthenia Frost
Acquisition Specialist at Discover CardAcquisition Specialist at Discover Card
Brittney BussaBrittney Bussa
Lead Recovery Specialist at Discover Card Financial ServicesLead Recovery Specialist at Discover Card Financial Services
FRANCES CALLESFRANCES CALLES
Sr. Collections Specialist at Discover CardSr. Collections Specialist at Discover Card
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant
Naif Al MubarakNaif Al Mubarak
Microsoft Surface Technician at Education at WorkMicrosoft Surface Technician at Education at Work