Overview
Work History
Education
Skills
Timeline
Generic

Karen farias

PHOENIX,AZ

Overview

6
6
years of professional experience

Work History

Collections Specialist

Discover Card
02.2023 - 11.2023
  • Managed customer accounts to ensure timely payments and reduce outstanding balances.
  • Communicated effectively with customers to resolve payment disputes and negotiate repayment plans.
  • Collaborated with team members to streamline collection processes and improve overall efficiency.
  • Negotiated to collect balance in full.
  • Enhanced customer trust and retention with empathetic and solution-focused interactions.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Customer Service Representative

Medical Transportation Brokerage of Arizona
05.2021 - 01.2023
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers with inquiries, ensuring timely resolution of issues and maintaining satisfaction.
  • Utilized CRM software to track customer interactions and streamline service processes.
  • Collaborated with team members to address customer needs and enhance service delivery.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Line Cook

Sirvezas
04.2018 - 05.2020
  • Prepared and cooked menu items according to recipes and quality standards.
  • Ensured kitchen cleanliness by adhering to food safety regulations and sanitation guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.

Education

Smart Schools
Phoenix, AZ

Skills

  • Credit and collections
  • Teamwork orientation
  • Account review
  • Relationship building
  • Collections

Timeline

Collections Specialist

Discover Card
02.2023 - 11.2023

Customer Service Representative

Medical Transportation Brokerage of Arizona
05.2021 - 01.2023

Line Cook

Sirvezas
04.2018 - 05.2020

Smart Schools

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Karen farias