Karen Garcia
Goodyear
Summary
Dynamic Optical Manager with a proven track record at Vision Wellness, excelling in optical sales and customer service. Enhanced team engagement and satisfaction while optimizing store layout, resulting in increased foot traffic. Skilled in quality inspections and adept at problem-solving, ensuring exceptional patient outcomes and fostering strong relationships with eye care professionals.
Overview
20
20
years of professional experience
Work History
Optical Manager
Vision Wellness
07.2020 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
Optician
Estrella Eye Care
10.2015 - 07.2020
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Nationwide Vision
05.2005 - 10.2015
Education
Peoria High School
Peoria, AZ05.2004
Skills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Document management
- Quality inspections
- Insurance processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Frame repair
- Verifying prescriptions
Timeline
Optical Manager
Vision Wellness
07.2020 - Current
Optician
Estrella Eye Care
10.2015 - 07.2020
Optician
Nationwide Vision
05.2005 - 10.2015
Peoria High School
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