Karen Hamaley
Camp Verde,az
Summary
Dedicated professional with extensive experience as a Transit Bus Operator for the Yavapai-Apache Nation, excelling in safe driving and vehicle inspection. Proven ability to enhance passenger satisfaction through effective communication and assistance, ensuring a seamless transit experience. Recognized for maintaining operational readiness and delivering exceptional service in high-pressure environments.
Experienced with managing front desk operations and providing excellent customer service. Utilizes strong communication and organizational skills to ensure welcoming and efficient environment. Knowledge of administrative tasks and problem-solving in dynamic setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Yavapai-Apache Nation
10.2021 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Medical Transportation Driver
Yavapai Apache Health Center
06.2017 - 12.2021
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Lodge Front Desk
Cliff Castle Casino Lodge
02.2013 - 04.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
Education
High School Diploma -
Franklin High School
Seattle, WA06-1999
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Wheelchair securement
- Route navigation
Certification
- PT - Phlebotomy Technician
Pima Medical institute seattle wa, - 2001
Timeline
Transit Bus Operator
Yavapai-Apache Nation
10.2021 - Current
Medical Transportation Driver
Yavapai Apache Health Center
06.2017 - 12.2021
Lodge Front Desk
Cliff Castle Casino Lodge
02.2013 - 04.2018
High School Diploma -
Franklin High School
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