KAREN HUGUES LUGO
Tucson
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
Tucson, AZ
01.2024 - 06.2024
- Responsible for shipping and packing medical prescriptions for veterans.
- Scanned and labeled packages. Inspected and counted items to ensure accuracy of shipping orders, ensured each package included a refill documentation, as well as patients medication information.
- Worked with a sense of urgency to meet deadlines, kept work area clean and organized.
Front Desk / Certified Medical Assistant
Saguaro Eastside Medical Group
Tucson, AZ
03.2023 - 08.2023
- Welcomed and checked in patients, making sure accurate information was provided in their medical records.
- Scheduled appointments, answered 50+ calls, documented patients messages, prescription requests, managed check out ensuring patients received after visit summary's.
- Assisted with administrative tasks, kept a clean and organized workspace.
Seasonal Warehouse Associate
Amazon Fulfillment Center
Tucson, AZ
03.2022 - 05.2022
- Located and retrieved items shown on screen per customers order, scanned and packed orders, made sure each order had accurate products and had it ready for shipment.
- Lifted and moved orders up to 30+ pounds, Capable of working on feet for 12+ hours, climbing, bending, and kneeling.
- Followed OSHA procedures, kept work space clean and safe.
Education
Certificate - Medical Assistant
Fred G Acosta Job Corps
Tucson, AZ07.2022
High school Diploma - undefined
Penn Foster High School
07.2018
Certificate - Veterinarian Assistant
Penn Foster College
Skills
- customer service
- multi tasking
- medical terminology
- interpersonal and written communication
- phone triage
- patient scheduling
- HIPPA compliance
- data entry
- Insurance verification
- roomed patients
- vital signs
- injections
- knowledge of phlebotomy
Certification
- Medical Administrative Assistant (08/2017 - 05/2018)
- Basic life support American red Cross - CPR (09/2021)
- HIPPA National Safety Compliance (05/2022)
- Workplace Bloodborne Pathogen (07/2022)
- NHA CCMA (07/2022)
Languages
Spanish - Full Professional Proficiency
English - Native or Bilingual Proficiency
Timeline
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
01.2024 - 06.2024
Front Desk / Certified Medical Assistant
Saguaro Eastside Medical Group
03.2023 - 08.2023
Seasonal Warehouse Associate
Amazon Fulfillment Center
03.2022 - 05.2022
High school Diploma - undefined
Penn Foster High School
Certificate - Medical Assistant
Fred G Acosta Job Corps
Certificate - Veterinarian Assistant
Penn Foster College