Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Link

Golden Valley

Summary

Dynamic and dedicated professional with extensive experience in customer service at Dollar General. Proven ability to enhance customer satisfaction through effective communication and cash handling accuracy. Skilled in multitasking and maintaining store cleanliness, while fostering team collaboration to achieve operational excellence. Committed to delivering exceptional service and ensuring a positive shopping experience.

Overview

39
39
years of professional experience

Work History

Store Associate

Dollar General
10.2024 - 10.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Associate

Cooper Farms Processing
05.1988 - 02.2025

Performed assembly tasks on production lines.

Also worked in Quality, Fabrication, Fat analyzer, and Security.

Quality

  • Communicated with production team members about quality issues.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Provided training, support, direction and mentorship to continually develop employee work habits, job skills and safety practices.

Fabrication

  • Demonstrated strong problem-solving abilities by identifying and resolving issues that arose during the fabrication process swiftly and effectively.
  • Worked effectively in fast-paced environments.

Security

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Retired and moved to Arizona to take care of elderly brother.

Food Delivery Driver

Pullman Bay Restaurant
05.1986 - 06.1993
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Education

High School Diploma -

St. Henry High School
St. Henry, OH
06.1980

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Team collaboration
  • Active listening techniques
  • Inventory control
  • Store cleanliness maintenance
  • Cash register operation
  • Flexible schedule adaptability
  • Time management mastery

Timeline

Store Associate

Dollar General
10.2024 - 10.2025

Associate

Cooper Farms Processing
05.1988 - 02.2025

Food Delivery Driver

Pullman Bay Restaurant
05.1986 - 06.1993

High School Diploma -

St. Henry High School
Karen Link